alightReviews of alight.com

opening web page says, "A benefits experience your employees will love. The efficiency your business needs." With a 1.1 overall score, how can the first statement be true? If employees have to call several times or if each call takes 20 to 30, when it should take no more than half this time, how can the second be true? RUN!!! Expect more!!

The worst to deal with claims declined customer service sucks. Wouldn't recommend ever using them. Hard to access funds. Calling you get the run around.

I cannot get an ex-spouse removed as a beneficiary. It has taken multiple requests, phone calls. letters etc...these people are 100% incompetent. Alight should go out of business.

This company seems to have no clue on how to handle rollovers. Every time I go to rollover funds into an IRA the check they claim they send takes week's to get there. When you call them up after waiting, they give you 2 options. Either continue to wait or try again. As of right now I attempted to roll money into an IRA on March 20th. As I write this it's April 9th and still my money is, well who knows. It's in limbo land and they blame it on the USPS. So I can try it again and wait another 3 weeks or just wait. They act like its their money and you can't have it.

I wished we could leave a negative rating. They don’t answer their phones in the afternoon. I literally spent 2 hours on hold with a third party. Two days in a row. And on top it, it took 1.5 hours to only transfer 2 accounts! Incompetence at best!

Useless service/solution organization unless their use is to delay and frustrate employees and retirees. Had a big problem getting my pension statement. Used to be generated online, on request . Now have to request a statement which will take 4 weeks - 6 months to receive. I kid you not. Currently trying to get my 1099-R form so I can file my taxes. There is a link online which does not contain the form only states that forms will be maile by Ja. 31. I called 3/17/26 to request they send. Was told it would take 5-7 business days. Called after 10 days was initally told it take 10-15 days. Spoke to a supervisor who said it was sent and to call back if not received by April 6. Have not received. Calling on April 6, my call is in the queue for one and 1/2 hours so far. I'll be very gald when this is finally resolved as, hopefully, it will be the last time I'll have to deal with them. BTW, their website includes a FEEDBACK link which resolves to nowhere. javascript:void(0); willful incompetence. Their support page also includes a Chat option but it seems no one is monitoring/responding to that either. Example below. Waiting for a representative while there a 0 chats in the queue. Out to lunch I guess. System said Secure session: 6598f3a4-4905-4e86-af41-ff439606a7d8 2:31 PM System · 2:31 PM System said Please wait while we find a representative to assist you. 2:31 PM System said There are currently 0 chats in queue. 2:31 PM System · 2:31 PM

One of the worst financial services companies I have ever had to deal with and I work in Financial Services - Customer services is rude and extremely unknowledgeable - my employer was acquired and they switched HSA provider - because I had an open investment account I did not move existing account to new provider when option was available - HUGE mistake - dealing with Alight has been a nightmare from having to deal with "faxing" information to prove my ID to reams of paperwork for the simplest of transactions these guys are a mess.

I would give negative stars if I could. I’ve had to call back and forth from them to the Dr numerous times to get the paperwork they wanted. Dr said they sent forms. They said they never got them. I had to get all the completed form sent to me so I could upload on the website. I have a “case manager” that does NOTHING. It’s been 2 weeks since I sent in the direct deposit forms. I was told a different company does the loa checks. I could only contact them through alight. Ok, THEY (“the standard”) said that they never received the direct deposit forms from alight. I got their email and sent it to them directly. Check people told me they had a txt notification to let me know what was going on with my $. NOW I was told that they need drs office visits notes, so they could approve my loa each month. MORE calling and delays…. My company had “The Hartford” before. No problems. They even sent me extra checks. I knew those checks were in error so I didn’t cash them. I was told that it would be like another week after I was “approved” to get paid. Have to call mortgage company for forbearance. I don’t trust “alight” or “the standard” to get my pay. I’ve paid into this loa insurance all this time.