alightReviews of alight.com

Have called them several times during business hours and there is never an operator to assist me. What a joke. But it makes me feel better seeing that there are literally only 1-star reviews.

So hard to get your money rolled over. They refuse to use account numbers so I cannot electronically have my rollover company transfer my money for me. The have a defective automated answering machine. I was left on hold for a long period of time while representative looked over my account. I have been retired for a year. What is there to look over?????

So unfathomably bad, I’m compelled to write a review here. Garbage website for RTX benefits center. My username and password have never changed, but I can’t log on because “browser not supported”. Tried multiple browsers, no go. So I called five different times. The menu repeats ad infinitum, requesting same information over and over again. Endless loop. On one attempt, I actually got a person on the line. They asked for the exact same information I already input twice on this call. After holding for a few minutes, they came back on and claimed that they (suddenly) couldn’t hear me and they hung up. I tried three more times and nothing. Raytheon needs to dump these clowns asafp.

I retired 2 months ago I’m still waiting for my money they said they sent out the checks now 2 times but they don’t know where the checks are. I don’t think they actually have sent them since they say they will check it out and it will be 4 to 5 days and they send me a email within 1 day. But they never say don’t cash them if they come but my company always goes the cheapest way when it comes to there employees

They should be forced to close up. They contacted new hires from a year ago saying their administration made a mistake on not taking out enough money for insurances and now say they are taking $800 out if next paycheck and I have no say in the matter. Irresponsible company and I should pay for their mistake? Fire this company!

Archane processes using paper forms and physical mailing. Multiple instances of scheduled appointments with representatives no-showing. Simple tasks to complete that are turned into complex, inefficient processes.

I’ve experienced nothing but dysfunction here. Hold times are long, and "promised" callbacks never happen. Their website is plagued with "technical difficulties" that force you to re-enter data repeatedly, and the verification system never sends a SMS text code to my phone. Don't let the polished marketing fool you—the actual experience is a 1-star struggle.

2 issues with dependent verification. In 2014 they cancelled my son’s health insurance after I submitted documentation by fax. I talked to a rep, and verified they received it. No other response till they dropped him. Said they couldn’t read the bottom of the fax. Staff unhelpful. 2026 they did a purge or review, wanted me to verify my daughter and wife. I Didn’t trust fax so I certified mail with return receipt. Got my receipt in the mail then they contacted me to say my wife was dropped for no documents received. I had sent my 1040, they saw my daughter as a dept but missed my wife whom I co - filed with. Then said they never received anything in the mail. Completely unhelpful. Asked me to resubmit and file an appeal Disgraceful