aliasReviews of alias.org

I have shipped over 50 pairs of shoes for consignment, starting on 12/5/25. Shoes that were delivered to Alias on 12/08 are still awaiting verification (12/17) while some shoes that were delivered on 12/15 were authenticated the same day. I was told by Donna that the verification process should take from 1 to 3 days. It’s been 8 business days since my shoes have been awaiting verification and a week since I initially reached out with my concern. No one has followed up since the original email I received from Donna on 12/11, despite the countless messages I have sent. I trusted Alias with my life savings and I am getting very nervous that my sneakers are not going to be available during this peak season or available at all at this point. All I ask is for communication to let me know what is happening. I’m not sure what to do since no one will respond to my messages. Looking for a solution. 🙏

You didn’t give me a refund

I’ve contacted Alias support multiple times regarding urgent account issues, but I haven’t received a single reply. Their lack of communication makes it impossible to resolve problems, which is very frustrating. Customer service needs a serious improvement.

My item was mislabeled by the reviewers as a used item. The tags were still attached and the item was tried on and immediately packaged after it did not fit the recipient. Alias immediately wrote off the item for being used without an explanation or discussion.

I sold a pair of Jordan AJ1 'shadow' Unions on Alias on the 8th Oct 2025(I am a private seller, no bots etc & i have sold a total of 80+ quite rare pairs on both GOAT & Alias), they were deadstock straight from Nike (i won them on the SNKRS app)- i shipped them out on the same day & they were delivered on the 14th Oct 2025- There was a delay in receiving my payment, so i did some digging & my sneakers were initially listed as 'Lost in Transit (I subsequently found out via research online, that Alias have screwed many customers using this label). Lo and behold though, after i complained AND PROVIDED PROOF OF DELIVERY COMPLETE WITH SIGNATURE WHICH WAS ACTUALLY ON THE 14 TH OCT 2025- they then changed my sneakers status to delivered on the 15th Oct (this is still false). My sale is now under the heading of'Investigating Issue) and it has been 12 days since the sneakers were delivered. I have contacted them many times & they do the usual stonewalling, BS and reply with: "Thank you for your response. Sorry for the delayed response.Currently, the escalation is still open so I do not have information yet but do not worry, I am constantly pushing them and I will let you know whenever they respond to your case. If you have any further questions, please respond to this email thread directly. As you can imagine, creating a new ticket for the same issue may cause confusion and further delay a response. We appreciate your patience and understanding. Wish you all the best!" I ask. what damn investigation??? HELL EVEN THE LOUVRE MUSEUM THIEVES HAVE BEEN CAUGHT IN LESS TIME!! 2nd rate stonewalling is what they are resorting to... I have contacted my lawyer, (he's a friend ergo it wont cost me a cent)- i did so because around a year ago Alias tried to con me for their mistake & tried to fine me, so cue my Lawyer. The thing is, that this evening i decided to do some further searching online & i have discovered that Goat/Alias etc (they are under the same 'umbrella') are Shutting Down Several Overseas Facilities (i wont post any links here, just go do the research yourselves. So that would explain why they are screwing me (and i'm 100% many other sellers) & are attempting to steal my sneakers! They have been ignoring my constant e mails & communiques & it is clear that they will try their best to have zero accountability towards their customers & they will try to steal truckloads of inventory. Why? Simple, they are doing very bad business wise- the tariffs have hit them very hard & sales etc have dropped- so closing down various overseas outlets is because they cannot economically keep them open- and i'm almost 100% sure that they will try to steal stock that belongs to others in order to lessen their losses. I'm not a person who over reacts, BUT i would highly refrain & not do any business with GOAT/Alias- hell they didn't even have the decency to announce the closures of the overseas part & when asked by Complex to comment, they refused to get back to Complex! I now fully expect when this news gets out properly, that they will lie & bs to stonewall customers etc. SAVE YOUR PROPERTY, OVERSEAS SELLERS DO NOT SELL ON THOSE PLATFORMS UNTIL SOMETHING SOLID IS DONE. I will keep updating on my situation & im sure it will be all bad news initially until they are presented with legal papers by my lawyer.

Very bad experience so far, I didn’t sold nothing, supports work like bots took weeks or months to answer my question about selling and listing items most of the time leaving you without an answer and ask you for patience. If you cut off washing label or have a missing shoe tree they will treat your item as not original and used. Asking for more photos when easy to recognize the item and take a lot of money from the sellers and buyers too. I prefer any other page to sale items rather than this.

Horrible customer service ….. long delays ….. and many loop holes just to get a response or resolution.

Mon colis a été perdu dans le transport et j’avais une preuve que le colis a bien été déposé mais alias a tout fait pour ne rien entendre. Je n’ai jamais revu ma paire de chaussures et encore moins l’argent de la vente.