aliasReviews of alias.org

Good customer service. Verification times a bit slow, but I understand this is due to a high level of quality control. All in all it’s a pleasure to deal with alias!

They make it easy to sell both new and used sneakers.

It is absolutely insane that a seller cannot sort listings by listings with offers or by highest offer. There are so many changes that have been made to this app that show definitively that changes are not made by people who actually use this app. The changes are made by app developers and techs that just make changes to keep their job…not to make the app better. For example, that slider used to set prices or make offers has to be the most glaring example of form over function ever. Literally no one asked for that frustrating and inaccurate way to set a price. I have wasted so much time having to fix the price when that dumb slider goes too far past the intended price adjustment. And of course you can’t just type in the price or use a simple arrow up or down…so some silly developer thought a sloppy slider was best. Please, bring back the ability to sort your listings: by offer, by date, by highest offer, by newest, etc. It’s insane that this was taken away to begin with.

Ich kann alias nicht empfehlen. Ich habe insgesamt 5 Verkäufe getätigt. Bei 4 Verkäufen hat alles reibungslos geklappt. Beim letzten Verkauf ist das Paket angeblich verschwunden. Laut Sendungsverfolgung von DPD ist das Paket allerdings bei Alias angekommen und zugestellt worden. Nach über 4 Wochen warten (alias wollte sich bei mir melden, haben sie aber nicht) habe ich den Support angeschrieben und das Problem dort beschrieben. Nach weiteren zwei Wochen teilt mir alias mit, dass das Paket nicht im Lager angekommen sei, obwohl die Sendungsverfolgung etwas anderes sagt. Darauf ging alias gar nicht ein. Ich soll mich an DPD wenden. DPD gibt mir aber keine Infos, da das Rücksendeetikett von alias ist.. . Ich habe den Einlieferungsbeleg und eine Eidesstattliche Versicherung an alias geschickt. Trotzdem weigern sie sich mir meine 100$ auszuzahlen. Laut alias wäre die Frist bei DPD abgelaufen. Ist das mein Problem? In der App stand 4 Wochen lang, dass das Problem geprüft wird und alias sich meldet. Es hat sich aber nie jemand gemeldet. Jetzt antwortet der Support gar nicht mehr. Wegen 100$ möchte ich auch nicht meine Rechtsschutzversicherung in Anspruch nehmen. Ich nehme Abstand von diesem Verein. Es gibt sicherlich andere seriösere Fimen.

Excellent application, I recommend it

not enough increase in seller score every successful item sold, commission fee too high therefore the need to price the item to a reasonable price is hard because of a big loss in profit margin.

This a well tailored, towards resellers, app. There is much detail present as of market data, pricing, and other features.

Long time seller since the company started. Lots of pain points that have never been addressed or resolved for many years. The company does not provide resources that help sellers with reporting when it comes to sales history and data. Customer/Seller assistance is extremely difficult to get consistent and timely answers or replies. Product authentication is extremely inconsistent and constantly changing. Items may pass with numerous flaws and items may get denied for non-existent flaws. Customer assistance does not help rectify and misjudgments. Management of the company is delusional and focuses on capturing new markets outside of their wheelhouse, however they are unable to focus on the lingering problems within their own house. Employees constantly turnover and no progress ends up getting made. Overall, so much potential here but the company seemingly has no care to make things better or work with people that care to help.