Alfred AngeloReviews of alfredangelo.com

I am very disappointed in the Alfred Angelo Bridal store in Ridgeland, MS for several reasons. Because they do not take orders over the phone, I faxed my dress order form to them, and the fax came through with a line on it, so they could not read it. They then asked me to take a picture on my iPhone and email it to them (this would have been easier to do in the first place). They called the bride and bothered her during an already stressful time of wedding planning to tell her the picture I sent them was "too pixelated", and they could not read my information. After all of this, I called them, and they took my order over the phone (what they should have done in the beginning). Over the phone, the employee quoted me a price including tax for the dress. I thought I was finished with this already difficult process, but I was not. When the order went through, they charged me more than they quoted me. I called to inquire about the price difference, and the explanation I got was, "Whoever quoted you the price just didn't do the proper investigation or look at it close enough". No apologies were made for the confusion or mistake. I understand mistakes are made; we are all human, but an apology would have gone a long way. I called back to speak to a manager only to find out that the unconcerned, unapologetic person I had previously spoken to was the manager (Brandy). The price difference was $20.00, and she said she could credit $5.00 to my debit card at the most. She was short with me and seemed quite annoyed that I would even inquire about a refund to honor the price that was quoted to me. The bottom line is: I jumped through several hoops to get my order in, did not get the price I was quoted, and no one seemed concerned. I will not do business with this place again, and I will also warn my friends about purchasing bridal gowns or bridesmaids dresses from here as well.

I could honestly sit here and type out my entire reason and communication this far with a "reputable" company, but im so tired of crying over this cluster fu*k. So the very brief version: Order a bridesmaid dress in ivory for my wedding dress-simple sweep train and i was going to alter to make reflect a little piece of me. The dress had pink on the breast ; there was black and red thread floating in the bust and around the dress; there was a big ball of black thread in the nipple area; the same size was ordered from the one i tried on in the store, it was much much shorter when i got it and it was much smaller. So i figured i could fix it if i ordered nore material- $24/yard plus shipping and it wasnt going to come in for 2 1/2 months!!!! F that!!! Ive aleeady invested to much time in this and my wedding is less than 3 months away! Retail store tells me to contact Alfred Algelo. I do they tell me i need to go to retail unless its a manufacturing problem.The emails were not addressed to me. There was no empathy, they didnt even bother to check spelling or make it look professional. There is no ownership no help nothing. Im still fighting with them. Worst mistake i ever made.

I went to the Houston,TX Galleria location. I came into the store to try on/purchase a bridesmaid's dress. The woman who was assisting me took my measurements and said they would call me when my dress was ready for pickup. Paid over 200.00 for my dress and left. About 1 month later, I gave the store a call b/c i hadn't heard back from them. They told me the dress was not ready and they would call me when it was ready, about 1 month after that I receive a call the dress is ready. About 1 week after I received a certified letter stating Alfredo Angelo has made several attempts to contact me to pick up my dress, and if I do not pick up within 1 week they will ship it to their warehouse where I will have to make arrangements to pick it up and also be charged shipping fees, they only contacted me once! I called the store and thankfully the dress was still there so I went the following day to pick up. When I got there, the woman gave me my dress and walked away. I had to wait for her to come back out and ask her if I could try on the dress, assuming I was going to leave and not try it on first! I tried on the dress and it was too small. I came out and told the girl the dress was too small and her response was "alterations are made the day you come in to try on the dress" I responded "I did and you guys altered it to small" this woman repeated the same thing to me. "well alterations are made the day you come in to try on the dress" It was very clear this woman had no interest in helping me so I left and decided I would try it on at home with a different bra and try to make it work. I was unable to make the dress look appropriate with different bras, sticky tape,etc. I was basically busting out of my dress. I decided to call Alfred Angelo and explain to a different person I had only 1 week left until the wedding and needed them to fix the dress they altered too small. The woman informed me their seamstress only worked on Wednesdays and it would take her 3 weeks to fix the dress in addition to an additional 40.00 charge. I told her that was not ok since the wedding was 1 week away and why was I paying for a mistake they made? She gave me the seamstress name and number and told me to call her and maybe she could work something out with me. Needless to say I did not call her. I ended up taking my dress to an alterations place and had to pay 110.00 to fix it. I will never go to Alfred Angelo and will not refer any of my friends to this place. They have no customer service whatsoever nor do they care about their clients.

Much like the rest of the comments on this bridal shop, I had an absolutely horrific experience with this place!! I went to the Alfred Angelo in syracuse, NY and the first appointment I had was great. My mom and I went in there and I was showered with attention from all of the staff. I ended up picking my wedding dress that day. I ordered and paid for my dress that day and made another appointment to come back and have it altered and pick out bridesmaids dresses. When I came back for my 2nd appointment the experience I had with them was completely opposite of what I got the first time. I walked in and wasn't even greeted by anyone who worked there( and mind you I was the only person in there besides 1 other bride trying on dresses). I came there to be pinned for my alterations and I brought all of my bridesmaids to find and be measured for dresses. There was a group of us and we sat there for a half hour before finally walking up to the front desk(which you could undeniably see from where we all were sitting) and telling the manager (Christine) their sizes. She interrupted us and told us that the only one who could tell us their sizes were them. I then asked her why they hadn't done that or even walked up to ask if we needed help in the half hour we had been sitting there. She said nothing. So my girls were in the process of being measured and they were so rude to all of us. Before leaving they told me I needed to pay for my alterations that day which they had not told me at any point in time beforehand. I did not have enough money to pay that day which I informed them of and their response was "well you'll have to pay twice for being pinned another time. We can't leave the pins in" WTF??? So i had to call my mom to have her pay over the phone. That's not even the worst of it. I went back to be fitted for my dress and they couldn't find me in the computer. I sat there for 20 minutes while the manager looked for my name in the computer. After she found me and had me fitted I told her I wanted to order my bridesmaids dresses. She ordered them and told me they would take 8-12 weeks to come in. Well my sister got a phone call 2 weeks after and was told that her dress was in. I thought ok how awesome! We called back to see how many dresses were in and the same manager rudely told me that none of my girls dresses were in and that I would have to call back in another 6-10 weeks and they should be in. I took it upon myself to go there( which is 45 minutes from my house) to see if the dresses were there. Needless to say I found out that 2 out of my 6 dresses were there. So basically she was too god damn lazy to go back in the storage room or even in the computer to check and see if they were actually there!! I got the rest of my bridesmaids dresses in and altered about 6 weeks after the other 2 were picked up. I was also told that if I didn't come pick up the dresses that I had already paid for they would send them back. How can this store send something back that I had paid for??Also, my junior bridesmaids dress was altered so wrong by the seamster there that I had to have the dress completely taken apart and re-altered by someone else. Yet they still made me pay for the alterations I had them do and wouldn't refund me any of the money I had spent on the alteration. Well I was extremely upset that I had to deal with this kind of customer service and I wanted to let the manager know that I was very unhappy with my experience. When I called and talked to her about it she said she wasn't going to deal with this and HUNG UP ON ME!!!Are you kidding me?!?!? How are these people still in business! I feel like it is a mandatory requirement to be as rude as possible to the customers when these people are offered this job!!

We went to the one in Syracruse, and much like the rest of these comments....you should skip it. They sit you down, give your group some candy and kleenex and a lovely young lady who tries to find the right dress and you start to wonder what all those negative comments were about and then BAMM you soon find out...about the rudest manager. The manager not only was heard saying in very rude tones..."one more dress"(with a nudge towards the assistant helping us, after we had only tried on 4 dresses), and "what does the bride think"(after the bride had already acknowledged she didn’t care for the dress). Such things toward other groups were also overheard rather loudly such as "you need a dress? That one has about a thousand". The behaviour of an overbearing, rude manager who by the way let the group wouldn’t pull any dresses, will surely put this little establishment out of sale... By the sounds of some of the comments online regarding this place, the feeling is mutual. We went to Davids Bridal which was next door and found a dress almost right away without the pressures of a manager interfering.

MOST HORRIBLE EXPERIENCE EVER! This store is so unorganized, can never find my file or any of my bridesmaids files. When the dresses have finally come in they are damaged and not the correct size. The manager of the Regency Store (Jordan Merritt) was very rude and not helpful to any situation. One of my bridesmaids dresses was ordered one size too big. She clearly fit into the model in the store perfectly and ordered that size. When the dress came in it was huge and she could do nothing to help her. Why would you pay 200$ for a dress that looks like crap and does not come as the specify. This is not a made to fit store, they get you to the closest size avaiable and then you have to spend more money to alter the dress. They do not tell you any of this information when you purchase. Only after the fact when it is too late. VERY SHADY COMPANY! Especially the manager (Jordan Meritt).

Alfred Angelo has the worst customer service I have every experienced in my life! Don’t get me wrong, my initial visit was great. I had one on one attention for my full 2 hour appointment. They were patient, very helpful, talkative, and answered all of my questions. I even ended up purchasing a dress that day! But sadly, this is where the happy story ends. About a month later, I made another appointment to look at bridesmaid dresses and accessories. For the duration of my 2 hr. appointment (that they insist you make with them to ensure ample time and attention for each customer), my family and I were completely on our own. I was helping my sister in and out of dresses, getting different sizes, etc. My mother approached our sales lady to ask for some help multiple times. Each time, the girl told us that she would be with us soon, and then continued to make sales at the register and assist walk-in customers. We ended up spending well over an hour, sitting there waiting for assistance. When we expressed our frustration about the situation, they basically did nothing. They apologized and said that this wasn’t at all typical of them! Thinking maybe it was just a fluke thing, I let it go. Recently I received a call from them letting me know my dress was in, but that I had to pick it up in a week or else they were going to get rid of it!!! I was completely baffled! Before purchasing my dress, I told them that I was from out of town and asked if it would be a problem for them to hold onto my dress until I was back in town. They assured me that that wouldn’t be a problem, and that they do that a lot for their “out of town girls”. When I reminded the lady of what they had assured me, she said, “We can’t keep your dress here. We need to move inventory.” Seriously?!?!?!? Now I am busting my butt to try and get back to that store so that they don’t get rid of the dress that I paid for! I started talking to more people who had purchased their dress at Alfred Angelo, and found out that they all had similar stories. Basically, the sales people are really nice to you until you buy a dress. Once they have your money, or even a deposit for that matter, they don’t give a crap about you and they treat you like dirt. They are flat out rude!!! Now I am reading about dressed being the wrong size and stuff… this is a total nightmare! I really wish I read these reviews before I purchased a dress from that store. I really think that the only people leaving good reviews are employees of Alfred Angelo. Like I said, I haven’t met a single person who had a good experience at this store.

Where do I start....I ordered my dress and when it came in, it did not begin to fit. They insinuated I had gained weight. They measured me and found out that my measurements were the same as when they ordered the dress. However, they then measured the dress and discovered that the dress had been labeled with the incorrect size. So, we then sent away for the dress in the correct size. The dress came in the second time. It still did not zip up the back. The seamstress said not to worry as the sides could be let out. I then went back months later to get my dress altered, and the seamstress told me that there was not enough material to let out and that we'd need to re-make the back of the dress, and that I'd need to purchase fabric to do so. This totalled around $450....Then, there would also be the hemming and bustling fees of another $400....So, now the alterations are costing as much as the original dress. (Mind you, my weight and measurements have not changed since the dress was purchased). The store manager (San Gabriel, CA) would not work with me on an exchange, refund, or return. She said the receipt says "no refunds, returns, or exchanges." So, they deliberately sold me a dress that was not the right size, so they could make tons of money in alterations... I went to David's Bridal and found a dress that fit me perfectly (no alternations necessary) for a fraction of the price they wanted for alterations. So, basically, it's ok for them to sell us the wrong size, and we are stuck with the dress...! They also tried to charge me a storage fee for the week they were holding my dress until I could decide if I wanted to actually have it altered by them or not. There is nothing in their contracts about storage fees. I will be seeking legal counsel on this matter and will definitely be reporting them to the Better Business Bureau! Total thieves!