Alexander WangReviews of alexanderwang.com

Elena she cancelled my order. Work with out policy Bad service Bad attitude

I ordered a pair of shoes as a Christmas present one day before their Christmas shipping policy came into place. The shoes were £600+ My mistake, I ordered a size 36 instead of a size 39. On the 2nd January I tried to return them as I wanted to get the correct size, I was advised that I couldn't as I was outside of their 14 day policy. I explained my predicament and was told to send photo's of the shoes and they would pass to their returns department. I then received an email to say that the shoes could not be returned as they had been worn and were damaged!! They could see by the photos that the shoes had never been worn so I disputed this. After an awful lot of correspondence in which they state their QA/QC policy is to film the shoes being put into a box (what rot!) and that even though the shoes had not been worn (they finally admitted it), they were still damaged and I was outside of their return policy! I am now left with a £600+ pair of shoes that I can't return and will never wear myself and to add insult to injury I have had to buy exactly the same pair in size 39 for over £600+ so that the person who this was a present for actually has her present. For a high end company, I am shocked by their lies and inflexibility and I would certainly never shop with them again and will not advise any of my friends or family to either!!!!

I wish to raise a complaint about damaged boots received, and that I was incorrectly charged £246 shipping costs. A Wang does not have a complaints or dispute resolution process; customer care contacts (email, chat and phone) give automated responses only. There is no way to escalate or resolve problems.

The worst Wish I checked before purchase My tracksuit shrunk after one careful wash and they refuse to let me return!

Wish I’d checked the reviews! Bought a pair of £700 boots. Too small so returned them. Apparently everything is distributed out of Hong Kong. The boots were confirmed by tracking as received but I heard nothing about a refund. After multiple approaches they now say the boots are scuffed and will be disposed of unless I agree to take them back. I have asked for our dispute to be escalated to a complaint and a copy of their dispute resolution process with no response.

Why does he get away with SA male models?

I’ve never had a worse experience than this! I bought a bag from the website last month, the order never arrived so I emailed them, the customer service just seem like a bot, he was back and forth with the same instructions asking me to check with neighbors etc, and I told him so many times I did, I even had to call the courier company to ask about my item. So I try to explain I have checked with everyone and the courier doesn’t know where exactly they dropped off the item. But I just keep getting the same useless information from the customer service. So on the 13th of October they told me they will check with the courier and get back to me which took them a week, and last Friday when I asked for an update they sent me the same exact message saying they will check with the courier. The customer service team is extremely unprofessional and the company is just such a scam, I contacted my bank for dispute and today they got back to me saying Alexander wang has rejected my dispute by uploading a profile saying the order was delivered by DHL but there was no proof where the order was delivered to. Don’t ever buy from them online it is such a scam

No star worth. I was waiting for 1,5 months for a return confirmation and after 1,5 they are telling me that the item has been marked. The item is waiting for 1,5 month in a warehouse and they want me to believe that I returned a marked item. They are blaming me because they don’t want to give my money back. Such a shame for such a brand