Alexander WangReviews of alexanderwang.com

Only worn shoes few times the heels started to come off the base of shoes. I was told they can't do anything about it. After pushing they agreed to send sheos for repair and agreed to pay return charges. One shoe came back the same. I get no response back from customer services Christopher and left with having a pay £238 to DHL. Alexanderwang is not a luxury brands. DO NOT BUY FROM THIS BRAND

I returned an item that was only tried on and never worn. They refused the refund, claiming it had a “bad smell” and was marked which is completely untrue and frankly offensive. Their customer service has been dismissive and unprofessional throughout. After looking into it further, it’s clear that many others have had similar experiences. Save yourself the time and frustration — this brand is not worth it. I’ll never shop with them again and I’ll be warning others wherever I can.

No response from company for over a week after I placed an order. I paid for priority shipping and still waiting after 9 days when it said 2nd day air delivery. Not very good customer service.

Very disappointed with my experience with Alexander Wang. I purchased a pair of jeans for €900, featuring decorative rhinestones on the back. After just three weeks of normal wear, several rhinestones had already fallen off. I reached out to customer service requesting a refund or exchange, but they dismissed the issue as "normal wear and tear" - which is completely unacceptable for a product at this price point. They only offered an 8-week repair, with no guarantee that more rhinestones won't fall off. This is not what you expect from a so-called luxury brand. Poor product quality and an unhelpful, dismissive customer service experience. If you're looking for quality and after-sales support, l suggest avoiding this brand. Expensive product, obvious defect, terrible service.

Beware luxury buyers! I got patent leather boots, and they start to rip on top, after only a few times I wore them. This is sooooo disappointing, for the price I paid, the quality is not acceptable. Reading the reviews about customer service, oh, I won’t hold my breath. I was gonna call them and address the issue, but I see in the worst case scenario I’d have to take them to local shop to get fixed after 4 times of wear. Never spending my money with Wang again, total trash.

I wish I can give ZERO reviews For such a HUGE brand its appalling their lack of customer service. I returned an item worth hundreds of dollars, and had not yet seen a refund. Theres never anyone to answer phones or emails and the chat is a bot. First and last time EVER ordering from this ridiculous company. Will never order ever ever again . EVER! My only option is to get the money back from my bank

Be carefully! They don’t make up the price. And customers service never answer your calls and email. They just ignore you ! Very disappointed

I just bought two pants from the company I wanna send one of them but its impossible get hold on anyone I m so disappointed such a big brand has got such a bad customer service . no problem to buy from they web site but return is a torture you can not get hold on anyone via phone every time you called automatic saying they are dealing with other call ' via email same automatic sad big brand has got bad reputation like this