Alex and AniReviews of alexandani.com

I was given the Hearts Chain Bracelet, Adjustable by my son on Valentine's day (2 days ago). The clasp does not fully close so there is a gap and the chain links are so fine they fit right through the gap and the bracelet falls off. I have had it fall off 3 times in the past 2 days, luckily I was at home and was able to find it. I cannot wear the bracelet out of fear of losing it. Please fix the defect with the clasp and make sure it fully closes to secure the bracelet. I contacted Alex and Ani and they said I need file a warranty claim with purchase information I don't have and won't do anything. They sold a defective product and tell me it is a warranty issue. Will never purchase from them again.

I have 7 Alex and Ani bracelets. It's a real shame that this company is allowed to sell such garbage bracelets. I received all my bracelets as gifts. My family spent good money for these bracelets. They are horrible, totally tarnished. Are now garbage, the company told me there is nothing that can be done. I am writing this so people don't waste your money on this product. The company should be out of business. They are a fraudulent company selling stuff as good, nice jewelry but it turns out to be garbage in a short period of time.

Ordered a sapphire flex cuff bracelet. Wore it 1 day and one of the sapphire stones fell out. Customer service told me the item was still under warranty so they sent me a replacement bracelet. When I took the bracelet out of the box it was already missing one of the sapphire stones. I would not recommend buying the flex cuffs with gem stones. Also, purchased an engraved bracelet which can not be exchanged or returned since it has been personalized. Not worth the money. Because it's engraved it's about $50. Can barely see the engraving and the metal with the engraving is very thin.

Stopped in to get my daughter a birthday gift while in town on vacation. I told the young lady in the store my daughter's birthday for the correct zodiac bracelet. Trusting her rather than double checking what she chose, I presented my daughter with the gift later that night in front of a restaurant of family and friends. It was the wrong sign! My daughter was only in for the day, had to catch a flight the next morning & I had to find my way back to the store from the other side of Vegas. After explaining what happened, they exchanged the bracelet without any compensation for the aggravation and inconvenience. Not even a discount. So now I'm left with a birthday bracelet and no birthday girl for the next two weeks. Thank you for ruining the gift. I will never purchase anything from this jewelry chain ever again.

none of the 3 jerseys I puchased were the correct size and they refused to refund or exchange them.

The first time I came in it was lovely. The second time I was less fortunate. Between their prices, customer service, and cheap craftsmanship I wish I had an option to give 0 stars. When my son came in to talk to me they wouldn't let him in because of a "sensor", the same with my HUSBAND! The minute he walked in they asked bluntly 'are you buying something'. How unprofessional! My advice to anyone trying to buy something there is: Don't.

My daughter bought me two Alex and Ani brackets for Xmas. One for my grandson and one for her. The one for my grandson only began to completely tarnish. I write Customer Svce. Never rec’d a reply. I followed up a month later and was told by Lindsay S “ Tarnish is not covered under our 1-year limited warranty. Upon review, your submission does not fall within our warranty guidelines.” I would never purchase another Alex and Ani bracket as they are not cheap and if they begin to tarnish like mine did it’s very embarrassing especially if it was a gift and how they can tell me that one completely tarnished and the other didn’t when I clean and wear them the same is beyond me. There must obviously be an issue with one of these bracelets and they just didn’t care!!

It takes dummy long to contact customer service. I had to contact customer service just to check on a single ring. You’re better off buying from Ana Luisa or Missoma tbh.