Alex and AniReviews of alexandani.com

Paid extra for quick shipping. As of the day I was supposed to receive it, just the label was made. Unacceptable!! I would give NO stars if I could!

BAIT & SWITCH!! I ordered several On Sale & Clearance & Extra Clearance items at the prices shown in ads and on their website, but when I added them to my cart, unknown to me, THE PRICES CHANGED! I was livid! When I contacted Customer Service, at first they denied the issue. When pressed, they rationalized it that On Sale & Clearance & Extra Clearance items CAN’T be ordered at the same time. What?? When asked about doing 2 separate orders without being hit with double shipping, they said NO! I told them they were out of their minds, and cancelled my order! Isn’t this crap illegal? Their ad and website prices are bogus, this is a SCAM!!

Alex and Ani in the last year or so has completely gone down hill. The styles are no longer the same the quality is not the same. As of recently the shipping is also trash. Items are now being shipped out of GA instead of Rhode Island. Everything is being shipped UPS to USPS and it’s taking waaaay longer than it was before. I used to receive my items within days now it’s taking 1-2 weeks to get my items. I remember during quarantine there was no shipping charge at all. I get it y’all have to recoup money but if you’re going to charge 6 for shipping than ensure things are done right. I have items from when they first went into operation 2004 I believe it was that still look pretty decent besides the minor tarnishing. The jewelry now is not my favorite. I’ve been such a Fan of Alex and Ani but now that the Carolyn Rafaelian is no longer apart of Alex and Ani I think I’m going to call it quits. She no longer designs for them and you can tell.

Compre una pulsera (LOTUS PEACE PETALS & Bangle Bracelet) hoy Lunes 17 Julio 2023 recibí el pedido y cuando lo abrí únicamente venía el brazalete y no los charms. Los pueden enviar ? O devuelvo el Brazalete y me reembolsan muchas gracias y ojalá lean esto. Karla Guerrero. Puerto Aventuras, QRoo

I have been given many Alex and ani bracelets as gifts and have bought a few myself. However, it never fails.. they always lose the charm! Very disappointing especially when the bracelets are gifts from loved one who are not here anymore. Don’t waste your money.

I am so heated. I ordered from Alex and Ani on April 30th. the tracking info hasn't been changing since May 5th and it is now the 13th. When I track on my MacBook it says acceptance pending, when I track on my phone it says the package was returned to the sender??? I originally needed my package for May 12th and now I have until the 17th but Im really worried it still won't deliver until then. Reading all these negative reviews makes me feel not so alone but I'm panicking now because idk what to do since its a common issue with this place. Never purchasing here again!

I ordered some bracelets as gifts. I paid for expedited shipping. When my order didn’t arrive as expected I inquired and found out my order was not processed at all until the day it was supposed to arrive. Now I understand it will be another two to three business days which will make the gift 3 to 4 days late. How do I cancel the order and get my money back? I was wary of ordering after all of the issues I’ve read online. I should have gone to James Avery and will in the future. This was a $100 lesson.

I always treat myself for my birthday every year. In 2021 I purchase bracelets from Alex and Ani, they were beautiful when I received them. The quality overall is trash It was like wearing fake jewelry from the 99cent store. I attempted to clean them as I clean my Pandora bracelet but the tarnishing was just so bad. I literally would not recommend purchasing any jewelry from them moving forward. Alex and Ani should be shameful for the price they charge for such low quality jewelry.