Alex and AniReviews of alexandani.com

Tried to write this review on their website wouldn't work. Also looking at past reviews for three stars shows 5 stars with review, deceptive. Ordered (Cross Clip Bangle)for the wife and very disappointed. She is not able to close the bracelet, very stiff. Picture shows cross attached to a hoop. Mine came separate with a tiny and I mean tiny wire to attach the cross to the hoop. The cross fell off twice already just a matter of time before it's lost. She owns several Alex + Ani bracelets which she like but this one is not one of them. Not able to return locally is also a disappointment

They keep canceling orders long after orders are made saying they ran out. Extremely unprofessional customer service. This has happened multiple times and they just send an email saying we enjoyed you having you shop with us. What a waste of time really

I ordered a bracelet November 26th and received notification of a tracking number November 27th. No shipping was updated as of December 17th so I sent them a message - I didn’t hear back from them but received a refund notice on December 18th which is frustrating a week before Christmas.

Have an @AlexandAni bracelet and it's charms mysteriously fall off for no reason + it's so tarnished/stripping its coating that i can't even wear it and call it a 'LOOK' .. #BORISS #BORISSBORISSBORISS #BORISSmiroshnikov @BORISSBORISSBORISS on iNSTAgram @BORISSmiroshnikov on iNSTAgram

Horrible experience!! I was waiting for the order 3 weeks, i contacted them several times, no answers, one of the items was no longer available and they charged me for it! Horrible i am not buying anymore

Ordered a gift on 8/6. Didn’t receive it until 9/1. However, the item is NOT what I ordered… had to contact customer service so many times for this order and they still can’t get it right… so pissed!!!

After waiting so long to receive it I ordered two bracelets one wasn’t in the package like the other one it tarnished I’m so disappointed I will never purchase from them again

It’s a scam for that promotion code spend $50 and get $25 coupon code for a future order. For one, there is nothing stated that you can’t use a coupon code on your order because you wouldn’t qualify for that promotion. I placed my order and I made sure even after using my coupon code my order totaled $55. After placing my order I called customer service because I never received my $25 coupon code and the woman told me I don’t qualify because I used a coupon code even though my order met ever stipulation the promotion stated. The woman proceeded to tell me it’s not stated on the promotion details but it’s not the website somewhere . What a joke! Never again