Alex and AniReviews of alexandani.com

Not happy at all with Alex and Ani. I ordered a bracelet online for a gift and nowhere did it describe if it came with a box. I had to email them to find out. Turns out non of the items come in a box, you have to purchase it for $3.00. Since it was for a gift, I purchased a box. It only seemed right to give a gift that has a brand name in it’s own box. I received the bracelet, the quality and the design was not as expected so I returned the entire order. They do not refund you for the box. What am I suppose to do with an empty box that has the name Alex and Ani on it? The $3.00 may not be much, but it’s the principal. The way they run the business, it’s no wonder their physical stores have closed. After this experience, who wants to order from them again. Good luck with your online shopping platform.

A year ago, I placed a large order to sell in my Ebay store. I have had them in storage, in their boxes, tags affixed. I just went through them all yesterday and THEY ARE ALL TARNISHED and SMELL BAD. I have wasted 100+dollars on this substandard expensive crap. I'm a day late on the warranty and they won't do anything for me. I will never shop this brand again.

I had a terrible experience with ALEX AND ANI. I mistakenly purchased the wrong bracelet and attempted to contact the company less than an hour after my purchase to cancel the order. Unfortunately, the only option available was to reach out via email. Despite my prompt contact, I was told that I couldn't cancel my order and would have to wait to receive the merchandise before I could initiate a return. Upon receiving the items, I followed their return instructions meticulously. However, I was only refunded for one of the three items I had purchased. This level of customer service is unacceptable. I do not recommend anyone purchase anything from ALEX AND ANI.

Their customer service and business practice is terrible!! I placed an order, about an hour in after placing the order I decided to cancel. I sent them an email and was responded to right away that the order cannot be canceled I would need to return it once I receive it. I responded that the order was just placed and has not even processed or shipped yet. I also let them know I don’t have a printer to print the return label. I cannot be running around to return things as I am currently disabled due to major heart surgery. Nope didn’t make a difference they simply don’t care. Still emailed me the label and the merchandise was shipped 4 days later. So they could’ve cancelled the order with no problem. It’s no wonder they went out of business!!!! I will never order another thing from Alex & Ani!!!!! Horrible business!!!

I purchased 5 different bracelets back in February. One of the bracelets broke after wearing it only a few times. I immediately went to the website and followed all the steps. Took very clear pictures and filled out the form sending it to the website. Received an email back saying someone would be in touch and I never heard a thing. I’ve called 3 separate times and only hear a message saying to email the company and it disconnects. I’m not even able to leave a message. In total, I have emailed 3 times only hearing back the first time.

BOUGHT ABOT 7 OF THE BRACELETS-THE CHARMS ARE OK BUT THE BRACELETS HAVE DISCOLORED-THEY HAVE ONLY BEEN WORN ABOUT 5 TIMES-USED THEIR CLEANING CLOTH- NO RESULTS-YES THEY TELL YOU THAT THEY ARE MADE OF RECICLED METAL BUT THEY DONT LET YOU KNOW ABOUT THE DISCOLORATION- NOT A GOOD SITUATION ESPECIALLY IF YOU GIVE THE BRACELET TO SOMEONE AS A GIFT

I bought an alex and ani bracelets with an army charm on it. Within 1week the charm fell off and it was not gold anymore; it tarnished and looked like brass. I bought it at a store in st.augustine while on vacation, but the lady said they don't tarnish, but she lied to me. I will never buy another alex and ani bracelet, because they are not worth what they charge you for. I expected Quality,but didn't get any.

WHAT A SHAME. I ordered bracelets back in December and NEVER received them. I got an email stating I was getting refunded multiple times because they didnt have the bracelets. Not even asking if i want a replacement or anything!!! Then they were supposed to priority ship the last few amount of bracelets to me and I NEVER GOT THOSE AS WELL. BETTER OFF SHOPPING AT PANDORA. ATLEAST YOU KNOW ITS REAL AND SHIPPING WILL SHIP!! Totally SUCKS.