Alex and AniReviews of alexandani.com

Ordered 2 bracelets in error, meant to order 2 charms. After 4 emails to customer service I'm told I need to figure out how to ship it back at my cost and I pay duties. I understand the shipping fees however they need to be clear that as Canadians we can purchase easily but are on our own for returns. With no authorization or forms from them how do I track my refund? I can track my shipment but with no direct contact number or email how will I be able to follow up on my refund? Not professional at all, no phone number provided and most emails are not answered. Don't bother placing an order because of there are any issues you're expected to just ship the return back, cross your fingers, and hope someone gives you a refund

Thin wire on the peeps bunny bangle and the yellow chick bangle. The wire is extremely thin- more than you’d expect. So I fully expect it to get bent up and ruined the tenth time I put it on. Peeps earrings are quality! And the three bunny peep bangle that’s gold is great.

While I was on their site browsing to orders some Christmas gifts, I accidentally hit the order button on one of the bracelets. However, I was not done shopping yet and was planning to purchase more. They have no phone number and the phone number that is listed is disconnected and doesn't work. I emailed customer service literally saying to please cancel the order because there's literally no way to cancel it on their website. I said that the button was hit by accident And that I was actually planning on purchasing more.. I got an email back 2 Days later saying that they weren't taking cancellations. However, they could mail me a prepaid sticker for a return. Never got the prepaid sticker and then I got a nice little email from them saying that the item was a clearance item and was final sale. First of all, I literally wrote in the email that I wasn't finished shopping so I was actually trying to give them more money by buying more things but they couldn't even cancel my mistake. I literally bought other things that same night so it doesn't make any sense that they couldn't just cancel that first thing that was ordered like 10 minutes before the other things were ordered. Not very happy as the purchase was 72 freaking dollars. This is not right. Literally purchase something by accident and now I'm out 72 bucks. Unbelievable. Never buying from them ever again.

Got necklace on time but it broke the day after. Only offering me a gift card.. I don't trust them and will not make a purchase through them again.

I ordered the darling Christmas Light Bulb bracelet, 2 of them for gifts, which both have broken light bulbs. There is no customer service phone number nor will they answer any emails. I hope I'm not out money, this is disturbing. POOR DISRESPECTFUL COMPANY!!!

DI NO IRDER FRON THI COMPANY!!! Absolutely no customer service, never received the order I payed for, and was unable to get any customer service. They are a fraud, and crooks. Not part of BBB, and it shows.

Jewelry was junk. I returned it, never received a refund. Everytime I submit a help request I get the same return instructions (I followed them the first time) as a response. Their customer service is some sort of robot/ AI and I cannot get a human response.

Awful. All the way around. I ordered 2 rings and when they showed up they looked like they came from a gumball machine for kids. A $72 gumball machine. The return process is almost non existent. I had to scour the site in order to find an email address to write to about returning. I did this FOUR times. Finally after 3.5 weeks I disputed the charge with my bank because the company said they were returnable but never responded. Only after the dispute did I hear back from Alex and Ani. They asked me to return the items, which I did. But the charges were never reversed. Pitiful excuse for a company that used to make some cute things. No wonder their stores went out of business. DO NOT WASTE YOUR TIME OR MONEY.