Alex and AniReviews of alexandani.com

This company has a serious customer service problem. The sad thing is they could save return customers if they were more proactive with their communication about delays and stock issues, but they wait 2 months and ignore the customers outreach (I tried 3 times) to leave customers pissed off. It would help to be able to talk to a human instead of getting automated messaging that they're receiving too many emails -- open up new channels of support & deflect volume to a bot so your humans can handle return customers who are pissed!! They clearly don't run quality assurance on customer convos. I won't purchase from them again and would not recommend it.

I am deeply disappointed with my recent experience purchasing from Alex and Ani. I ordered two barrel-style bracelets online, one in remembrance of my wife's deceased brother and the other because she liked the style. My wife is a bracelet collector, and I have always bought her special pieces from Alex and Ani at their retail locations, but this will be the last time. I've noticed a troubling trend with my recent online orders, especially since their retail stores have been permanently closed: the bracelets tarnish quickly, which is worse than costume jewelry. For her birthday, I expedited an order, paying extra for 3-5 day delivery. I placed the order two weeks in advance, but it arrived a staggering 27 days after her birthday! There was no warning about this delay, which was incredibly disappointing. When my wife finally opened her gift, one bracelet had blemishes all over it, and neither would clasp shut properly. They constantly fell off her wrist. I reached out to Alex and Ani customer service twice via email, but all I’ve received is silence. They acknowledged my emails with an auto-response, stating someone would get back to me within 24-48 hours, but it’s now been over two weeks with no response. It's clear that Alex and Ani is not committed to customer satisfaction. The closing of many of their retail stores should have been a warning sign. I advise anyone considering a purchase to save their money. Despite how cute their items may look online, they do not last, and if you encounter any issues, you will likely be ignored.

Items may look cute in advertisements but the customer service is awful. Good luck reaching anyone while waiting for your item.

I placed an order for two items on August 15th for $144 it did say they would ship in September. I received one confirmation email in August then nothing. I wrote twice in September to confirm when shipment would be. No response. I opened a case in PayPal and suddenly they’re able to respond to my emails to say the item will ship late September or early October. And they’re stating it like October was even a consideration when I purchased. It never said anything about October on their website. Meanwhile they’re holding my money and aren’t offering a cancellation. I would not order from this company. Poor communication.

I hate leaving this as Alex and Ani were one of my favorite retailers but the quality and customer service aren't there anymore and they are purposefully deceiving customers. I preordered a necklace on August 13th, the website stated the item was sold out but would be restocked and shipped in early September. When September rolled around I checked the website for an update, my order status hadn't changed and there was no expected ship date. I checked the item listing again to see if it was still sold out, the ship date listed was changed to 'shipping early October'. I immediately emailed them and asked for an update regarding shipping date as I am moving in October and don't want to risk this being delivered to the wrong address. I received an automatic response stating I would receive a reply within 24-48 hours. I didn't receive a response in that time frame so I reached out again, again no reply so I reached out a 3rd time, nothing. I've requested confirmation that this item will shipped in the time frame they stated and if it wouldn't be I wanted to cancel my preorder due to me moving in October. Apart from the horrendous customer service you cannot trust the reviews on their website. I tried to leave a review on the necklace I purchased pointing out the change in expected ship date and that I wasn't notified about this and haven't been responded to so that others can be warned. Seconds after I selected the 1 Star and began typing the website refreshed and I no longer had the option to read or leave reviews. I signed out and back in and still no reviews were visible and I couldn't leave one either. I used a VPN to change my IP address, went back to the website and suddenly the reviews and ability to leave a review had returned. I again tried to leave a review, this time I typed everything in Word so that I could paste and quickly leave the review, it allowed me to hit submit but so far I see no review, I'm assuming it's been removed. They have also removed the ability to leave reviews on their Google page, you can only see older reviews which do show a decline in customer satisfaction, but sadly they have retained their Top Quality Store badge which is incredibly misleading. I've filed a complaint with the Rhode Island Better Business Bureau and have started the chargeback process with my bank, I don't believe the item is ever going to ship and I absolutely refuse to accept store credit from them when they eventually cancel the order. DO NOT DO BUSINESS WITH THESE PEOPLE! I know they've gone through some financial issues and closed the physical stores, I think that's hit the online business as well, I'm not sure they even have a customer service department anymore.

Ordered over 3 weeks ago and I have not received my order. When I tried looking for customer service , there is no working number or email. I have to dispute the charge with my bank and even that is a pain in my ass to do.

I placed an order on August 7th for 3 bracelets totaling 138.00 and some change. It has been 3 weeks and I haven't received any information or communication regarding my order. I want a refund for my purchase.

I placed an order, it was marked as delivered, but it went to the wrong address and the photo attached with the delivered status is NOT my home. I tried contacting Alex and Ani customer service via email as they don't have a phone number or an online chat. I have not received a response. I used to order in the past and it was getting progressively worse.