Alex and AniReviews of alexandani.com

I ordered 2 bracelets as Christmas gifts! They came 1 was broken already, so I do not want to keep the other one! When trying to return, they want to charge me $8.00 for return of a damaged product! They have the worst customer service I’ve ever experienced! DO NOT ORDER ANYTHING FRIM THEM

Ordered items that said they would arrive on Dec 4 and they arrived 3 weeks late. Provided little to no updates on the shipping process.

I placed an order on November 30th an have yet to receive the items I had intended to give as thoughtful Christmas gifts. No tracking updates and when I reached out they suggested I look outside for a missed package. Terrible customer service and unfortunate experience. The wide range of fun items was previously one of my favorite places to get unique pieces for myself and family members. Luckily I was able to order from Bauble Bar and received an alternative for one of the missing items from Alex and Ani. Save your time and money, and purchased from one of the dozens of other cute online boutiques. This one is a disappointment across all areas.

I've ordered from Alex and Ani in the past and my most recent experience has, by far, been the worse. I placed an order on November 3rd for 7 pieces of jewelry. They claim to ship within 3 business days so I was tracking my order and saw zero movement. I had to sign up for Shop to even track it and when I did I noticed that there was no update. They have no customer service number listed and the only way to get their attention is by usually writing something negative on their social media, unfortunately. I emailed their customer service on December 10th. On December 11th, I received a response that said that one item was out of stock, okay. That they'd cancelled this item and the rest are preparing for shipping. One December 16th, I messaged AGAIN because my items still hadn't shipped. There was no response. On December 20th, I received an email that my things had finally shipped and it was only 4 of the items. The one that I really wanted was, again, out of stock. This is infuriating because I placed this order over a month ago at this point. How did this happen? Then I received yet another email on the 22nd saying that the 4 items were preparing to ship. I have no idea what's going on over there but this is terrible service and feels scammy. This is sad, because I've ordered things from them previously that I enjoyed but this was way too much. It's currently December 23rd, exactly one month after my order and I have received none of my items.

Awful. Poorly made products and even worse support. Defective items shipped and zero care from the company. Support is useless and rude Update: they tried to get me to withdraw my chargeback by lying about how visa disputes work. They are beyond shady. Please everyone dispute this garbage so they actually learn something.

0/10! I do NOT leave reviews often, a huge online shopper, and received a bracelet from here that broke after a week. They would not help

Alex and Ani is a dishonest company that uses predatory sales tactics. Orders go unprocessed for weeks at a time and agents claim the status does not allow them to cancel or refund, that is both dishonest and against their own TOS. There is a big indication that manufacturing has been outsourced outside of the US as well, giving them for more freedom for inflated pricing markup. Steer clear of these scumbags Update: I see the scumbags are Alex and Ani tagged this review unprompted though I have nearly a dozen confirmed orders this is based off of. More dishonesty to save face 😉

Been 15 days so far since i ordered the polly pocket necklace. No estimated date for shipping or delivery. No update to shipping other than label created. Contacted customer service about estimated day. Got an automated response that they'd reply in 2 days. They did, said they'd check with the shipping people and would get back to me. Next email i get is a survey about their customer service (not including all the ads they send). Nothing about my order. Will give it a bit more time but so far ick and debating about disputing the charge.