Alex and AniReviews of alexandani.com

The company spends time all the time making sure they post their products on social media, but doesn’t bother to respond to customers who paid for a product. Totally unacceptable then they they’re gonna charge $8 to $10 for shipping. Well that’s funny. They don’t even bother shipping it responding or anything. This company is absolutely pathetic.

Took 2 months to receive. Cheap quality. Would never order again.

I ordered the pencil cuff bracelet with gift wrapping from this company as an end-of-the-year school gift for a teacher. It was shipped swiftly, but the only thing that arrived was the gift packaging and no bracelet. I emailed customer service and nobody ever got back to me. As far as I’m concerned, this is stealing. If I don’t hear anything back in the next day or so I’m filing a fraud complaint with my bank.

Ordered from this company and it took over a month to get arrive to me. One of the items was damaged and I had to go through the refund process which was also delayed a week between each email they would reply to. Finally when I got an E gift card to buy a new item in replacement (which I didn’t want), it took another 4 weeks to get to me. This item (earrings) was also damaged. I complained about their packaging being terrible the first time because it’s just in an envelope, and it was the same the second time. I have ordered from this company a year before and only experienced long shipping delays. Now I will never buy from this company again. Absolutely trash products, quality is low, very inconsistent, very slow processing time, and poor customer service. Don’t give them your money.

I placed an order for an item a couple of months ago which was taking an unreasonable amount of time to arrive. After several email exchanges with their customer service, they finally told me the item was sold out and so they couldn't fill my order. I ordered the item just about as soon as it was introduced to their product line, so they should have had sufficient inventory at the time I placed my order. I did get a refund, but was disappointed that they could not fill an order they should have been able to fill. Unfortunately, I saw something else I liked earlier this month and - I'll admit this was very foolish of me - I ordered it. Again, it was taking a long time to show up. I contacted customer service again, and they sent me a link showing the order on its way to Arizona- while I live in Brooklyn, New York! They claim that *I* indicated the shipping address as Arizona, which is ridiculous - and besides, my zip code is obviously a New York zip code so there is no way the item should have been sent to Arizona. Nice of them to blame me, the customer, for their mistake. I've asked for a refund and am waiting to see if they will issue one. Finally learned my lesson - NEVER AGAIN will I ever order anything from this company. EDIT: This is unbelievable. They claim they can't issue a refund until I return the items and they receive them back! How am I supposed to RETURN something I never receive because these idiots sent it to the wrong state? I've started a dispute with the credit card company. I hope I can get my $72 back! DON'T EVER TRY TO BUY ANYTHING FROM ALEX AND ANI!

I placed an order with ALEX + ANI on December 2, 2025. Payment was taken immediately, but the order was never shipped. By December 16, 2025, the SHOP app still showed no updates, so I had to proactively reach out to customer service to ask about the status of my order. On December 17—15 days after ordering—I was informed that one item was out of stock. I confirmed that the remaining items should still be shipped. Despite this, nothing was sent. No tracking information was ever provided, and communication remained inconsistent. In January, a second promotional/free item associated with the order was removed without any follow-up or explanation. During this process, the company offered a $10 voucher as a courtesy. I advised that I did not wish to accept a voucher after having already spent a significant amount of money without receiving any of the purchased goods. I also attempted to resolve this through Instagram. When I commented on their posts, I was directed to look for a DM (3 seperate times). I responded promptly (within 30 mins), but never received follow-up replies. Additionally, the disappearing message feature was enabled during these interactions. I turned this feature off, as it is concerning to communicate about an unresolved purchase without maintaining a record. After weeks of unanswered emails, a friend contacted ALEX + ANI on my behalf on January 12, 2026. At that point, customer service stated they could not assist me because I had opened a credit card dispute—despite the fact that the order was already more than a month overdue and had never shipped. Based on this experience, it is my belief that orders may be held until promotional items become unavailable and that customers are pushed toward prolonged delays that risk exceeding credit card dispute timelines. While I cannot speak to intent, the outcome was that I paid for an order that was never fulfilled and received no meaningful resolution. This experience involved excessive delays, poor communication, removal of promotional items after purchase, and failure to deliver goods. I would not order from this company again.

This business does not honor their refund/exchange policy regarding damaged merchandise. My order arrived with multiple defects, including hardened black residue on the jewelry, missing crystals, broken components, tarnishing, finish chipping, and a non-functional necklace slider. I contacted customer support and provided photographs and detailed descriptions of the damage. I was required to send repeated emails—more than ten in total—resubmitting the same photos and item information without any resolution being offered. I believe the company uses AI Customer Support that places customers in an endless loop of submitting the requested information without receiving instructions to actually return the damaged product. To date, the business has not honored a refund or exchange and has continued to request duplicate information instead of providing resolution.

Order on there site took 1 month to arrive even from china i got faster shipping ! they removed a 55$ worth gift that was on my receipt and just for the cherry on top offer me a 5$ gift card for there site haha . There support center is full offer chat bot and after ordering on them site they fill your mail whit at least 2 spam/promo mail each day! In one word They dont care about the customer they just want your moneyto sell you those cheap thin plated jewel! No wonder why they went bankrupt 2021