Alex and AniReviews of alexandani.com

I will NEVER order from here again, which is unfortunate as I’ve done so in the past without issues. I paid for expedited shipping & here we are no items and no clue where the ordered items are in transit. They refused to refund my shipping $ and said I have to wait 30 days before requesting a refund for a lost package. Well, I’m not playing their games and will be reporting fraud against them with my card company, which is very good with getting my money back when I’ve had issues. I paid for an item and service that they didn’t provide, therefore fraudulent. They blame it on COVID yet it’s funny how SOOO many other companies I’ve ordered from are getting items to customers as stated. WORST customer service ever! They will not get another penny from me!

I would absolutely give this company ZERO stars for its lack of customer service. They shipped out my purchases in ugly plastic bags without gift boxes. I spoke to a supervisor who stated she would send them ASAP. A month later and I never received them. This was after my initial purchase was never delivered and they had to resend. They stated that they would send the initial purchase out priority mail and it took OVER a month for it to arrive. I spent well over $100.00 and they offered a $10 gift card. Forget it...keep it because I will NEVER order from them again!

Ordered 2 bracelets on December 16th and paid $11 for priority shipping. I received a shipment ready email and nothing else. I attempted to call given that the site states 3 business days for priority shipping and a message played and then hung up. Would recommend ordering through Amazon prime if you have it instead.

I've had the exact same experience as the person who posted before me. I purchased gifts for my young nieces. Incredibly disappointed! Not only did I call and get hung up on "try back in a half hour" click- but I followed up with an email. The response said to call them for better service.

I ordered some bracelets for Christmas presents Nov 26th, I received an email Dec 10th stating they were running behind and it could take 48 to 72 hours longer to ship, it's December 23rd, no shipping email, no tracking number, I will never order from this company again!!!

I will never order from this place again I placed and order in December 9th and still have not received my order! I needed it before Christmas. It was supposedly sent to the Post Office on the 15th and it’s still in the ore shipment stage. This is the worst company to order from and now I’m out $54. Please do not order from this place. I will never order from here again. I hope they get shut down.

I ordered a bracelet for Christmas and o still haven’t received it. The first time they forgot to ship it with the other items and the second time they shipped me the wrong item. I’ll never order from them again.

I order on October 18, 2020 an Anchor pin which they had on Clearance. I was ordering this for my daughters birthday. Instead they sent me an Anchor Journal that they sell. So, when I called to inquired that they shipped the wrong thing. They have lousy Customer Service. The woman whom was Customer Service that WORKED THERE...didn't even know their OWN MERCHANDISE and what they Sold! So, she were telling me while I was holding in my hand describing to her. That they didn't have any Journal. She said give me the Order number beginning with the letter "S". I was telling her the Order number began with the number 8. The PO# begin with the letter "S". We finally, verified with the PO# that Yhe Do Sell a Journal! Wow! It took all of that!!! Where do they get these people,that don't even know Their job or the merchandise You Sells??? By then she is raising her voice, rude..then I started raising my voice as well. Because, your Company sent me the "Wrong merchandise!" Then she placed me on Hold. Comes back to tell me now, like am stupid that there is an Anchor ring by the Journal. You must have seen it instead and press the Journal. Like I am stupid, and don't know the Difference between a Ring and a Pin!!!! Still trying to make it my FAULT after, you have messed up my Order! Then she finally, Tells me well we Sold Out of the Pins!!!! WOW REALLY! Could that be Possibly, why I received this Journal INSTEAD! Because, your Company knew it was out of pins and substitute this Journal INSTEAD OF REFUNDING ME MY MONEY!!!! Then she going to say, Rudely and Nasty; If, you don't want it you can RETURN IT! You have the Return Label we sent along with the package!!! I must say that with this Coronavirus going Business/Companies are taking advantage of the customers! Try to order in order to help some of the Companies during, Hardship and Hardtimes but, as Entrepreneurs; They don't care about us the Customers, that makes Your Business!!! Sad!!! I have even had Companies that has kept my money and the merchandise! These are such strange and uncertain times, We all are suffering! But, that does not give another individual the right because, you may have more..To take advantage of someone else. For your own Profit! This was my FIRST TIME ORDERING FROM THEM AND MY LAST TIME! I would not recommend ordering from this Company. Unless, you want to Be Blame for their mistakes. When you Return the merchandise you are out of MORE MONEY! Because,You are the one, that got to pay the Shipping Cost; in order to Return.