Alex and AniReviews of alexandani.com

I ordered 2 bracelets for my daughter for Christmas because all their email spam to my inbox said that if you ordered by a certain date, it would arrive before Christmas. False! False! False! Calling them was pointless. Emailing was pointless. For such a well known brand, the customer service is awful.

Not to echo all of the other reviews but I placed an order as a gift on December 14th. My credit card was charged on December 21st and a pre-shipping label was issued. Today is January 9th and it remains in pre-shipment status. How embarrassing that the person I bought the gift for thinks I never thought of them these holidays. Beyond that I have tried to email them only to receive a response that they are not accepting emails. Attempts to call haven’t yielded any success either. It is disappointing that I won’t be supporting this female established company anymore. Covid cannot be blamed for bad customer service. Have integrity and let your customers know if you cannot fulfill orders.

This company has the worst customer service I have ever experienced. The rep give 10 thousand excuses and refuse to provide a refund for Never received merchandise asked to speak a supervisor and was hung up on by Heather never ordering from these Crooks again EVER

I wish I could rate this lower than one star. I ordered an item on the 14th of December. Absolutely zero updates and lies about shipping times. I see other people’s reviews how they got their product within a day or two after purchase. How ridiculous. Are they not fulfilling orders as they come? I guess it isn’t a first come first serve basis. Tried to follow up and email them about my complaints only to be told that it would be several days before they could email me back. Yeah COVID right. Finally received an email back that was automated saying they weren’t replying to emails right now due to a high volume of inquiries. This is absolutely ridiculous for a company with the claims they have of their responsiveness. Will NEVER buy from them again. Useless company. But they are all too quick to take your money.

Zero stars! Horrible! Ordered 2 bracelets on Dec. 9th, and just got them today, the 31st. Package was sent 2-day priority mail. why couldn't they do that a week before Christmas? Shipped from RI to Mass! I'm literally 50 miles from their warehouse! Never shopping at Alex and Ani again.

Highly disappointing customer service experience. Ordered (3) bracelets for nieces on December 13, 2020. USPS Priority Mail tracking number assigned on December 15, 2020. It is now December 30, 2020, and the items still have not arrived. My credit card was charged on December 15, 2020. I called customer service and waited on hold for 12 minutes. Service rep had no interest in assisting with my inquiry. Will never purchase from this company onlline, or in a retail store. Will be vocal regarding my bad experience. Word-of-mouth is the best marketing tool, whether those words are positive, or negative.

If I could give less stars I would. We ordered on 12/6/2020 with the understanding the items would arrive before Chrismas, and here they are 12/30/2020. Tracking was ridiculous. Thing was sent all over the US and back to its destination. Then, these bracelets are cheap looking. I will NEVER order from this garbage company again.

You learn a lot about on line places by the torture suffered trying to contact a human and restrictions returning when they fail badly. They had three stars {strong explicative} service, slow, missed christmas, lies on how long it takes to process the order, etc) and it dropped to ZERO when I called to send it back. {strong explicative}, this company. Never in my life have I had to suffer tortuous music like this for as long as I had to wait and restricted to only calling in. {strong explicative} you Ani. Whoever is in charge should be {explicative} slapped for setting this up or being too {explicative} to understand how {explicative} they are.