Alexa KelleyReviews of alexakelley.com

If I could give this a half star I would. I placed my order in September and I have sent over 10 emails trying to get in touch with someone since I still have not received my order. Just multiple automated emails I get saying someone will be in touch with me but then never does. Horrible company horrible customer service. I’ve reached out on socials too and no help. Seems like a scam of a company. I’m disputing the charge with my bank at this point. Buyers beware

TOTAL SCAM. DO NOT BUY FROM ALEXA KELLEY.

This company has never sent my jewelry like every one else on here! I feel foolish I didn’t read reviews about them first! How instagram allows this kind of bad business is crazy to me. I think we should all file a lawsuit. And spam comment on their posts. Ordered in August have emailed 5 times! Commented 20 and sent DM’s!

ignore the rating. i would give it a zero. just don’t order. its been two months yet they didn’t respond to anything nor did they process a single order. it’s so frustrating to have to lose money here since i used a rewards card. the worst shopping experience ever and the other reviews seem the same as how it went with me. so so frustrating

If I could give this jewelry shop a zero I would. I hate having to go this route but this shop has left me no choice. After several email attempts (and left with what appears to be automated responses from AK), I have concluded that this shop does not care an ounce for their customers. Moreover—not only that—I have reached out to AK via their IG account and my comment has been removed. What bothered me most was that AK still advertised their sales and uploaded stories WHILE their many customers (I’m sure of) are still waiting for their orders to be shipped or messages to be read. This is beyond ridiculous. I understand that there are customers who may have had great experience with AK; however, the “great” reviews were dated to 2023. Trying to contact this company is similar to running into a brick wall. I have exercised all means (emailing, IG comment, and DM) and hit my limit and resorted to the last process. All I can say is: file a dispute.

This company is total fraud! I will be contacting my credit card company! I placed an order an ago and have heard absolutely nothing back! Total fraud!

SCAM ordered 4 months ago and can’t get in contact with anyone. I only receive an automated email causing someone will be with you in 1-2 business days. A month later I will email again and then same thing. I placed my order August 1st

FRAUD I placed an order in September they emailed me a month later to tell me they were having "inventory and shipping delays" but my order was preparing to ship. I followed up 2 weeks later when I still had not received the order and was told that my order was preparing to ship and should be deliver in 7-10 business days. A MONTH later I still do not have my order. I've emailed customer service many times only to get an automated message that they need 1-2 business days to respond in which the never do. Reported them as fraud with my credit card company.