FASHION LABReviews of alessandrovasini.com

Ordered the boots, they arrived, lovely boots and good quality - but they didnt fit. Took weeks to get anyone to respond with return details. Finally I received a return label. Not a word from the company. 6 weeks have passed. I have activated a dispute with my cc company. They seem like a bogus set up to me

Have contacted via email and Instagram via DM numerous times and no response. Ordered on 8th and they never shipped. I asked to cancel my order because it never arrived before Christmas as promised on their site and no response. Had to leave comments on their recent posts and they proceeded to delete. After leaving a comment a couple more times they then responded on the thread asking to “DM” and still nothing. They are the worst. I am currently filing a dispute to get this resolved because of their lack of attention and customer service. They’re horrible and will never order from them again.

Horrible company. Took over 6 weeks to get the boots. I told them to cancel at the month mark. When I finally got them I promptly returned them. Been over a month and still have not received my refund. The process started in October and it’s the end of December.

This was a terrible experience with this company. Communication is terrible, the shipping time is awful, and when there is an issue no one responds to you, when they do its a challenge to accomplish a task. It's unfortunate, I think they are an EU-based company trying to sell in the US market without a lot of infrastructure. I would hold off on any purchase from them until they get their act together.

Merchandise gorgeous service sucks!!! I ordered 4 pairs of boots this year. It took about 6-8 weeks to receive each of the first 3 pair. There was no contact with customer support during this time and I had no idea if I was going to receive the merchandise. In addition, I made a return a couple months back and despite multiple communications my account still has not been credited. FInally, I ordered a pair of boots for my husband about a month ago for Xmas and still have not received them or any indication that they will arrive on time.

I ordered boots several months ago . Email after email trying to cancel my boots because they didn’t arrive. Finally someone sent me a cancellation for a refund but never refunded my account. 2 weeks later the boots came used. I’m still waiting for a return label. Buyer beware!!!

I placed my order, money was drawn from my account and got no confirmation of my order. Sent numerous emails and messages on instagram and never got a proper response until a month later when someone said they will ship my boots asap. After over a month I received my boots which I really liked but customer service was awful.

Alessandro Vasini are selling boots which require a permit from the buyer and is not advised anywhere on their site. So I was alarmed when the boots were seized by customs. Referring this to Alessandro Vasini I was fobbed off by advise that I just had to declare the boots were for personal use and not for resale. I followed their incorrect advise and as a result have lost £750 and no boots. I informed them of their mistake and been treated with utter contempt. I wish I had read the one star reviews on Trustpilot before engaging will this dishonest brand.