FASHION LABFashion Design
FASHION LAB (alessandrovasini.com) has 586 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Research & Development · Wyoming
Excellent
Research & Development · Denver, Colorado
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Research & Development · ST PETERSBURG, Florida
Excellent
Research & Development · Washington, District of Columbia
Excellent
Showing 127 reviews with 1 star · Clear filters
Abl
Asked for a review before I’ve even received my order (after two weeks)
Response from FASHION LABFeb 17, 2022
Dear Almar, The invite to write a review is sent automatically by our system after a certain time. We have sent you an email to advise you that your boots are being shipped tomorrow. Sincerely, AV CUSTOMER SUPPORT
Markus B.
Die Schuhe sind klasse - der Service ist es nicht. Habe vor über zwei Wochen bestellt und immer noch keine Lieferung erhalten. Diese Erfahrung mache ich jetzt leider zum zweiten Mal. Schade.
Ricky C.
I love my boots but the whole experience was not pleasant. I was charged right when I purchased but received no confirmation email. 2 weeks went by when I finally reach out to see if and when my boots would ship. I got a very strange response “ as per our shipping policy, we deliver to 5/10 working days (not counting holidays, Saturday and Sunday) from the order.” which I don’t understand. Then my boots arrived no email that they where shipped or expected arrival date. When they arrived the smells absolutely terrible like a very chemical small or like glue. I had to put dry sheets in them and let them sit out for a few days. I’m just very unhappy with the whole experience. For the price they need to step it up.
Response from FASHION LABFeb 9, 2022
Dear Ricky, Your order #2330 was received on January 25 at 6:48pm and was delivered in the morning of February 7th, after nine business days. We have a very clear shipping policy which states that we deliver within 10 business days from order confirmation. We ship all our orders from Italy, which to the USA takes 3-4 business days to deliver, and we do have a longer processing time for our boots as they are very high in demand. Also this is clearly specified in our shipping policy. Our system automatically send order confirmation and shipping notification with tracking number, if you didn't received any of that, it means that's probably ended up in your spam emails. You have purchased an handmade product and the smell is a sign that was real recently made. Our products are among the most genuine Italian craftsmanship you can find around, with only the best leathers and components, and that is why they are in such a high demand. Most of our clients are willing to wait for it but we are sorry you are not happy with the experience you had with us. If you haven't used the boot you have 30 days to return it for free and we will fully refund your purchase. Kind Regards, AV CUSTOMER SUPPORT
Pepijn
package is MIA, and you're not getting back to me through customer support
Patrick W.
The surface of one shoe is covered with long welts. For the princely price a very poor quality.
DON D.
Service left a lot to be desired. I should not have had to reach out as much as I had to.
Response from FASHION LABDec 6, 2021
We are sorry you had a bad experience with us. Unfortunately there has been some issues with your order which caused the delay. We usually deliver all orders within 5-10 business days, yours was an unfortunate case and we apologize for the inconvenience that might have caused. We want to thank you for shopping with us and hope you are enjoying the shoes. Kind regards, AV CUSTOMER SUPPORT TEAM
Anon
Dreadful customer service. Such a shame. I had to chase and chase and chase and was eventually told that the boots had been stopped prior to shipping due to quality issues. There was no proactive communication and no real apology just messages to say that they normally ship within 5-10 days - which was just annoying considering it was over 10 days already and I’d had to keep messaging to get a delivery update when tracking was stuck at ‘label creation’. Maybe they should focus on customer service and fulfilment rather than advertising. I’ll stick to premium brands who understand the importance of customer experience
Response from FASHION LABOct 4, 2021
Hello, We apologize for the bad experience you had with us but we always reply to our customers in a timely fashion. There was a problem with your order #1738 which was delayed and we were trying to solve that when you decided to cancel. We received the order on December 20th and you advised us to cancel on the 29th which was 8 business days since we received the order. We cannot consider weekends, we can only consider business days. We did immediately canceled and refunded the order as per your request. Every premium brands has its own shipping policy so we have ours, and unfortunately for shoes and boots we do have longer processing times which is all explained in our shipping policy. Sincerely, ALESSANDRO VASINI CUSTOMER SUPPORT