AlesisReviews of alesis.com

DO NOT BUY FROM THIS BRAND They literally changed the title and parts of my review on their site to make it sound not as bad and then didn’t help me with any of the issues I actually stated. I bought an Alesis samplepad ‘pro’ as they’ve called it, endless problems from the start, - crosstalk from the pads even with the sensitivity lowered - pads falling off of the module - loud buzzing sounds whenever plugged into a PA - headphone Jack cracking The whole thing is just really poorly built and I would highly advise anyone not buy anything from them considering their awful ‘support’ and faulty products, invest in something from Roland, Alesis is not a cheap alternative just a stressful nightmare and a huge waste of money!

I purchased Alesis DM10 module, and used only once and tried to update the module online. That's it. After that the module never displayed any information on the screen, It just powers on, without any display on the screen.. Tried all the way to restore it back for last 5 years, nothing could be done, and there is no support from Alesis in India.. Suggest do not buy alesis products in India, who has no technical support... I just wasted money on Alesis products like SR8, DM5 & DM10..they are not worth. Never will I buy this product again...

So, I bought an Alesis Nitro Max Kit drum kit on 15 March 2024. On 19 April 2024 I report a defect to Alesis (just over a month old). They give me the option of returning it for repair... or nothing. I had to pay to return the unit and get the appropriate insurance. A couple of weeks go by, and I contact Alesis to see if they received the item as no contact. Yes we got it. Having heard nothing I emailed them to see what's going on 20/05/2024. They now say they are waiting for spare parts, no idea when they will arrive, but "based on their experience" takes 4 weeks...

Very poor customer service, leave you with no help or any where to go with broken items

Super compromised services in India specially drum dealer and company executive both are involved in making customer fool and UNRESPONSIVE, Both washing hands by putting the ball in each other's court and

This company is among the worst for support. I emailed then EIGHT DAYS ago about a minor issue and all I have received to date is the first auto reply saying they got my request. Horrible service. But once a company gets so big they don't care about losing users, particularly when they know most musicians and studios HAVE to buy their stuff.

Bought an Alesis Vortex Wireless 2 USB Keytar… Their patch editing software is incompatible with any of the currently sold Macs and the situation is no better on Windows. The software will only work with a macOS version that is 3 major revisions old and in 32-bit mode. All new Macs are M1-based and require 64 bit, so your only option is emulation. Getting an M1 Mac to emulate an Intel Mac running macOS 10.9 is theoretically possible, but a major exercise in frustration. Emulating a Windows machine (2 major versions old) is easier, but that then leads to USB control problems because only one machine at a time can access the USB device, requiring a restart of the Virtual Machine to ensure it actually connects. It's extremely frustrating, slow, complex and impractical. Alesis' advice: don't upgrade. Tough luck if you have a Mac newer than 3 years ago. "we're working on it" they say, but it's been over 18 months since they posted that message with not a single update to the software. Would not buy another Alesis device after this experience.

I purchased this kit at over £900 and within 5 months 2 of the 12" toms ceased to work this is not through heavy hitting or overplay as I use lightweight sticks and don't drum heavy. I notified their tech team 2 separate times about replacements as under warranty and I have heard nothing. DO NOT BUY FROM ALESIS