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Alert 360 (alert360.com) has 399 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Excellent
Home Improvements · Fayetteville, Tennessee
Excellent
Home Improvements · West Palm Beach, Florida
Excellent
Home Improvements · Bradenton, Florida
Excellent
Showing 349 reviews with 5 stars · Clear filters
Alice M.
Service technician was great!
Response from Alert 360May 17, 2022
Thank you for sharing your experience, Alice. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Phillip S.
Great Service
Response from Alert 360May 17, 2022
Thank you for your review, Phillip. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Steve D.
Oscar is excellent and always a pleasure to have come to our home. Very knowledgeable and professional. Oscar takes pride in his work and make us feel in good hands. Alert 360 should consider more training for updated and new products being added. We have been with Alert 360 for about a year now and on several occasions these techs have to call each other for help because they have not been shown the how to do out in the field. The Alert 360 app needs a major update or redo. Not the most user friendly to find info about your account. If you call tech support they don’t understand in comparison what they see to what you see. Anthony and Larry are the best in support. I just hope Alert360 which is a great company now doesn’t go down the road ADT did a few years ago. That bumpy road is why I left and use Alert360
Response from Alert 360May 9, 2022
Thank you for sharing your experience, Steve. Customer service is incredibly important to us, and I'm happy Oscar, Anthony & Larry provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Terry S.
Had a service call set up, the tech, Greg, called and he was able to diagnose the problem working with me on the phone. Which was great, it saved me the waiting time that I used to take care of other personal issues. Thank you, Greg, for your patience and help.
Response from Alert 360May 9, 2022
Thank you for sharing your experience, Terry. Customer service is incredibly important to us, and I'm happy Greg provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Sandra W.
I appreciated the thoroughness of the technician today. And how he tested and checked everything. He Made sure everything was working properly. I also appreciated his courtesy and professionalism. Thank you!
Response from Alert 360May 9, 2022
Thank you for sharing your experience, Sandra. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
IVD
Excellent service, educated installer who provided us with excellent advice and explained thoroughly the changes he was making and why.
Response from Alert 360May 2, 2022
Thank you for sharing your experience, IVD. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Nancy G.
Gene the technician did what he needed to do and very friendly and courteous:) He did his job well done!
Response from Alert 360May 2, 2022
Thank you for sharing your experience, Nancy. Customer service is incredibly important to us, and I'm happy Gene provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Marcy
Minh at alert 360 is simply amazing. He is very honest, knowledgeable, detailed and really enjoys working with people. Thank you Minh for making our service calls so pleasant! Your the best!!
Response from Alert 360May 2, 2022
Thank you for sharing your experience, Minh. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager