Jeanne B.
I gave 1 star only because 0 stars was not an option.
I am so sorry I got tricked into signing up with this company. My monitor recently malfunctioned due to improper installation. Alert 360 was very rude in letting me know I could cancel the service, but they would still demand payment for the 25 months remaining on the contract. I would not recommend this company to anyone. I do not recommend long term contracts in general and advise against using this company in particular. My advice if you are looking for a home security system look for a company that offers a month to month contract.
Response from Alert 360Jun 22, 2020
Thank you for providing your feedback and letting us know about this issue, Jeanne. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R. Social Media Manager - Alert 360


