Laura L.
At a very difficult time while my…
At a very difficult time while my husband is in Hospice, my phone and alarms went out. I called my phone provider and they responded immediately. Got everything back working but said the problem appeared to be in the alarms. That night at about 8:30 it happened again. Called 360 and talked to a wonderful woman who took ownership of my problem. Got hold of a supervisor and dispatched an incredible young man. At 10:20pm he arrived and tackled the problem like a dog after a bone. He didn’t stop until he found and fixed the problem. Jerry also left his phone # In case it went out again since it was Memorial Day. The lady I spoke with and Jerry went above and beyond and are true assets to your Co. My undying gratitude to them for caring to help me at a very difficult time.
Response from Alert 360May 30, 2019
Thank you so much for your wonderful review, Laura. Customer service is very important to us, and it's always wonderful to hear our team has gone above & beyond. We are so grateful to have you an an Alert 360 customer. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R., Social Media Manager