Jim S.
I've been with Alert 360 for over a…
I've been with Alert 360 for over a year. We were going to be away from our home for several days and wanted to be sure the system was working properly. A signal test to the central office indicated a problem. The tech arrived the next day and resolved not only the original issue but found that the smoke/fire detectors were not working. He replaced all 5 detectors that were out of date. We recently had a glass breakage detector that was not working. Again a very knowledgeable and courteous tech was dispatched. He replaced the non-working device with a temp until a new one that matched the original in style could be ordered. Again, very professional and courteous. My experience with Alert 360 has been very positive.
Response from Alert 360Feb 17, 2020
Thank you for sharing your experience, Jim. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager