Alert 360Reviews of alert360.com

Alert 360 is the worst alarm company ever. Especially the customer service team. They call and call you but when you asking to have supervisor call back they never did. They don't seem to listen to your concerns and they care about whether you want to close the account and rushing to transfer your call to close out the account department.

I made an appointment with this company and a representative came out. He was very late without calling and when I asked if we could reschedule he got very upset. He then promised to "make it quick." It took him over an hour. Not respecting my time or me in general. He then tried to close me on the sale. I just told him to leave and he screeched his tires when he left. I would NOT recommend this company.

Agree with all the previous 1 star reviews. I cancelled my account on Nov. 11, 2024. I have to pay for the rest of November and December!! I pay quarterly, so I get no refund for a month and half of no service!! If you are going to cancel make sure you cancel on the 1st of the month!! Then you will only pay for 1 month not 2 without their service!! Now I know why I made the best decision to go with a local company, that actually care about our business.

Scam alert…. The company refuses to accept my cancellation notice. after 7 cancellation phone calls and a handful of emails with written cancellations and confirmation of email acceptance, they are still sending bills and refusing cancel.

I have been a customer since 2014, when the company was selling as frontpoint. Since Alert360 bought front point it has been a nightmare. I use a password vault. They transferred some of the data at time of sale, but not all data. URL changes were not taken into account. My cameras and long range sensors stopped working. After hours and hours on the phone, I have all but two working now. They offered two new cameras and one new sensor in exchange for a new 2 year commitment. 15 pages. 26 signatures. Multiple attempts. They do all this after they raised prices following the purchase. New signs took months to get. One of three houses we protect remained with Frontpoint. Two transferred to Alert 360. All of them use alarm.com for the web and app platforms. They are no longer the best choice. I regret signing up for another two years and wish I had changed to Ring. So, I will suffer through another 2 years with Alert 360/Frontpoint/Alarm.com, then seek a long term solution. The tech support line is not well trained and they put you on hold for virtually any question. I don't have any easy questions, or I would have already found answers. The tech support help has TVs in the background and are a bit rude in tone. It is not a company to make a commitment to, even though I just did, like an idiot. You should hear my wife asking "why did you commit to them again, they are terrible."

Beware of this company when you cancel your service as they make you pay an additional month even though you didn't have their service. You do not pay in arrears, so this should not be. Supposedly its in their contract but I do not have a contract with them, nor have I ever received a contract from them. My contract was with a former company who sold to Alert360, who was a much better service provider and cared about my account. There is nothing in that contract tgat speaks of a 30 day notice. After reading other reviews, I see that I am not the only one with this problem. So clearly, there is lack of policy.They refuse to send you any type of letter confirming this policy or verifying your cancellation. Their customer service is also lacking as not helpful at all.

Terrible company. My alarm monitoring company sold my account to 360 and I called to cancel my service. I was billed for the following month after they terminated my service. They told me when I called that they require 30 notice to cancel. I did not have a written contract with 360, only with Smith monitoring. So I had to call my bank and have all future charges blocked.

Horrible company, after my previous vendor "sold" me to this company I tried to cancel and got the run around ultimately being told that I have to send in an email request to cancel, on the 22nd and they would still charge me for the next month!!! wow