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Alert 360 (alert360.com) has 399 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Excellent
Home Improvements · Fayetteville, Tennessee
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Home Improvements · West Palm Beach, Florida
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Home Improvements · Bradenton, Florida
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Showing 349 reviews with 5 stars · Clear filters
Erma T.
John did an amazing job! He was very professional and provided exceptional customer service.
Response from Alert 360Mar 1, 2021
Thank you for sharing your experience, Erma. Customer service is incredibly important to us, and I'm happy John provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Deborah Kay A.
My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was extremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.
Response from Alert 360Feb 22, 2021
Thank you for sharing your experience, Deborah. Customer service is incredibly important to us, and I'm happy Pete provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Consumer
Great experience, technician was very friendly and helpful. Answered my questions professionally and thoroughly.
Response from Alert 360Feb 13, 2021
Thank you for sharing your experience! Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Ig
Satisfied... tech was timely, knowledgeable, friendly and followed protocols by wearing his mask.
Response from Alert 360Feb 8, 2021
Thank you for sharing your experience, Ig. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Satisfied
Technician Mark arrived within his stated time frame. Was professional, friendly, knowledgeable and most of all instilled confidence in me by correcting errors made by a prior tech and following basic confidentiality procedures. I highly recommend that he train other technicians.
Response from Alert 360Feb 1, 2021
Thank you for sharing your experience, Satisfied. Customer service is incredibly important to us, and I'm happy Mark provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Santi R.
Minh was professional, courteous, knowledgeable and very prompt. Can’t ask for anything more.
Response from Alert 360Jan 25, 2021
Thank you for sharing your experience, Santi. Customer service is incredibly important to us, and I'm happy Minh provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Karin D.
The technician arrived and it took him five minutes of arriving to resolve the issue after the call taker on the Customer Support Line was unable to resolve it.
Response from Alert 360Jan 25, 2021
Thank you for sharing your experience, Karin. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
R. S.
The technician from Alert360 was outstanding. Professional, courteous, skilled are all words describe Chad Bacon. The call staff who setup the appointment was also professional and pleasant. Chad called in advance and arrived as agreed. Wonderful experience. Thanks.
Response from Alert 360Jan 25, 2021
Thank you for sharing your experience, R. Spencer. Customer service is incredibly important to us, and I'm happy Chad provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager