Service 5 star - product reliability to be determined.
In less than a few months the doorbell camera has had to be replaced. Customer service was great - hoping the first one was a lemon and the new one will and should last longer.
Response from Alert 360Jul 26, 2021
Thank you for your review, Cindy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
MA
Mak
Excellent customer service!
Excellent customer service!Great products!!!!
Response from Alert 360Jul 26, 2021
Thank you for your review, Mak. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
JP
Jon-Paul
One of the best experiences I have had…
One of the best experiences I have had with any vendor, by far better than any home security company. If you are looking for a company who puts you first, and acts as a home security advisor/partner, go with Alert360. From meeting onsite with John to talk through all of our options without being pushy, to the detailed and thorough install, all the way to delivery and follow ups, Alert360 has exceeded all expectations. They were never pushy, honest direction on what we needed (not just adding on line items to increase the sale), very competitive in pricing, and again superb customer service from begging to end. Jacob was super knowledgeable and made sure we were happy with set up, knew how to operate everything, change settings, if/then scenarios, just a great technician to work with. Highly recommend if you’re in the market for a home security partner!
Response from Alert 360Jul 26, 2021
Thank you for sharing your experience, Jon-Paul. Customer service is incredibly important to us, and I'm happy John, Jacob and the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
CD
Casey D.
Tech was above and beyond very nice…
Tech was above and beyond very nice thank you so much
Response from Alert 360Jul 26, 2021
Thank you for sharing your experience, Casey. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
JK
John K.
Very pleased
Fast, professional, friendly and thorough.
This was a quick follow up to an install. Fully happy with Alert 360!
Response from Alert 360Jul 26, 2021
Thank you for your review, John. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
GR
Glendy R.
Great service
Great service, the technician came fix my issue and went beyond to explain me al the benefit of my key pad, I really like this company they deserve 5 stars.
Response from Alert 360Jul 26, 2021
Thank you for sharing your experience, Glendy. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
BH
Bobby H.
My technician was great all in all very…
My technician was great all in all very good and extremely helpful in all aspects
Response from Alert 360Jul 19, 2021
Thank you for sharing your experience, Bobby. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
WE
William E.
The technician was very professiona…
The technician was very professional and courteous, he new what he was doing and took care of everything in a reasonable amount of time.
Response from Alert 360Jul 19, 2021
Thank you for sharing your experience, William. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
