Alen CorporationReviews of alencorp.com

so good i liked

I have two BreatheSmart units that seem to be working very well. We have an unusually high volume of dust in our house. The source is probably our coal burner. We have used a coal burner for 25 years without this problem. So we can't be sure of the dust source. I will say the BreatheSmart units have helped a lot, but they have not removed 100% of the dust. We get a noticeable amount of dust every two or three days on the furniture. Before the BreatheSmart units were installed we could notice a lot of new dust on the furniture everyday. My next move is to shut down the coal burner to see what happens. One of the units is noticeably noisier than the other when they are both running at the same speed. It seems like there is some internal vibration with the noisy unit.

I purchased an air purifier and dehumidifier and both are functioning well. The dehumidifier arrived with a broken wheel but Alen Corp sent me a new wheel within days after reporting it. The Air Purifier is quite noisy on the highest two settings but we sleep with it right next to our bed on the lowest setting, and hardly notice any noise at all.

No more to say

One was for me the other was for my son. The unit is very quiet at low speed, I have to put my hand at the exhaust end to determine if it still working. I rank the product 4 stars because it is very hard to removed the face cover to check if the filter needs replacing. The instruction stated to raise the face plate up, but it will not budge (my son had to force it by pull it up front instead). Because of this issue I am reluctant to check the filter's status because I might break something. (So I plan to do check after 3 months or more given a 24/7 use).

After researching for months, I decided to order two Alen air cleaners in early November. I called to talk to a customer service rep because I had a special request concerning shipping. I wanted to get the filters before Thanksgiving but was unsure of when to order them because I was going to be out of town and I didn't want to miss the delivery. The rep told me I could go ahead and order and he would talk to shipping and delay the shipping of my order. Instead, my order shipped right away while I was out of town. Everything turned out fine, as a friend watching the house brought the filters in before they were stolen. The point is, I didn't need to spend 15 minutes on the phone with the rep who was not able to take of the delayed shipment as promised. The other thing I found disappointing was finding out they had a "Black Friday" sale. I could have saved $150 on my two A350s. Here's how Alen's rep could have guaranteed they'd get a 5-star review: when I call tell me I should just wait another 2 weeks and order after Thanksgiving to save money and get the shipment delivered after my out of town trip. As for the filters, they are fine. I live in the desert with lots of dust and I have dogs. The amount of dust in the house is visibly reduced and my home doesn't smell like dog. The low settings are very quiet. The highest setting is a bit noisy but that is to be expected if you expect it to move that much air around. It actually helps me at night because I sleep better with white noise. Though I don't have bad allergies I am less stuffed up than I was before I bought these air cleaners. I would recommend this company and their product to anyone, just don't expect any personalized customer service if you call instead of ordering online.

My Alen filters, all four of them, are super and quiet. But with one second power blips common, we often find that the filters have been turned off and have to be manually turned on again. It would be ideal if they could incorporate just a few second backup to not not shut the machine down on a power blip.