Alen CorporationReviews of alencorp.com

Response from Alen CorporationFeb 10, 2014

Thank you for your feedback. To receive the greatest benefit from your air purifier, we recommend running it 24 hours a day, every day. We also recommended checking the Pre-Filter, the first layer of your air purifier filter, after about 1 month of continuous use. The Pre-Filter is it is designed to capture larger particles like dust and pet hair. Cleaning the Pre-Filter about once a month is also important to keep the efficiency of the unit at its peek. At Alen, we offer different types of filters that can target different concerns. Contact us to discuss your concerns so we can make sure you are paired with the appropriate solution. Our Customer Relations Team is only a call away at 1-800-630-2396 and press 1 to reach them. We look forward to assisting you. Thanks!

Response from Alen CorporationFeb 10, 2014

We ask that you please contact our Customer Relations Team at 800-630-2396 to trouble shoot and discuss warranty options. Thank you for choosing Alen and we look forward to assisting you.

Response from Alen CorporationFeb 10, 2014

Thank you for your feedback. At Alen, we are on a mission to provide the highest quality in our products and make it easy to maintain them. We carry all our product manuals online on our website (http://www.alencorp.com/product-manuals.asp). Your feedback will also be passed along to our Product Development team. We thank you for choosing Alen and look forward to building a lasting relationship.