ALCOLOCKReviews of alcolockusa.com

The devices use non ethanol specific fuel cells and the readings are unethical to use. Within 48 hours of my filing a petition outlining their fraud, alcolock voluntatily broke their longstanding contract and left the state of virginia. they're fraudsters. and they outta be ashamed

Get locked out for no reason. Device always has issues. When I call, there is rarely a person I can speak with and when I do get a person they never know anything

They tell you the first month is free and then they tell you you come back every 30 to 60 days no it's not you go back every 28 days so divide 365 days a year into 28 days so you're paying for 13 months. This company is thieves

Has anyone thought about a class action on this company it is a fraud and money racket. I’ve never had one but my brother does and if you eat a sandwich it sets it off.

Worst company ever. Paid for a year and a half for them to never send it in to the DOT to say I had it installed. Called 3 separate times for them to say they would take care of it and never did. Finally had to drive to the DOT to prove I had it installed. After that they stopped answering my calls. I couldn't get any help or calls back so I parked my vehicle at the service installer before it locked me out and had to get it towed. It sat for over 2 months waiting for them to call back when I suddenly get an email saying they are suing me for $3000 for the equipment I didn't return. As my vehicle is at their installer and unusable for almost 3 months. Finally got the number of management only through the email of them suing me. They claimed they just hired new people and couldnt keep track of all their customers yet. Now I have to pay for install somewhere else because they still never sent documents to the DOT and I get papers saying it only counts for the 3 months that I drove up and proved it was installed. When having it Uninstalled the service tech said I should have called first because he would have recommended any company but them.

Avoid them at all cost. horrible service. they admit to not being able to determine what caused lockouts/violations, but still charge you. devices are set so low that anything will trigger them.

Horrible customer service ! My device wasn’t working, it kept locking me out even though I had not had a single drop of alcohol. I didn’t chew gum or used mouthwash before blowing into the device yet it locked me out three times. I was afraid if I tried again it would lock me out permanently and I had no other way to get home from work nor could I leave my car in a parking lot so I decided to contact the so call alcolock hotline. A “lady” answered my call and was very rude and useless. I told her what was happening with the device and her answer was to air the device before blowing, which I had already done then she went to say that there was nothing she could do at that time and she didn’t know what else to tell me. I wish I had gotten her name, if she’s so clueless and doesn’t like talking to people she shouldn’t be working in customer service ( I know because I’ve been in this industry for over a decade) very unprofessional, and not helpful at all I wish I had read the reviews before I got the device from this company. I will be looking into switching companies.

this from alcolock do not serve without having any drop of alcohol he tells me that he has detected alcohol on Thursday morning I get to blow and then he says that I failed the test and then he makes me stop the car and turn it off and blow Again and I can start the car and I already have a violation of a code 37, I have to pay 114 dollars to have it restarted and today it does the same to me by throwing a code 39 of alcohol, do not take this company for that this is a fraud to get money from people