ALCOLOCKReviews of alcolockusa.com

THIS COMPANY IS NOTHING TO DO WITH ALCOLOCK UK WHICH IS A DIFFERENT COMPANY IN A DIFFERENT COUNTRY

Worst company i've ever dealt with. Even. Admitted That My hand set was the defective and unfortunately caused17 Samples of high BAC levels to which I was able to prove That I had no alcohol in my system. I will be making the state aware of the situation especially sincespecially since i've already informed my hearing officer after getting my driving privileges restored entirely. My 1 year. Of having the device in my vehicle unfortunately turned into 3 Being no fault of my own. And able to provide. Sobriety reports within a minute of there.Suppose major violation blow. If you're doubting anything I'm telling you feel free.The message me and ask me any questions why you will be taken for a ride with this company.

Very poor service. Don't call after 5:00pm or on weekends/holidays and expect a tech to actually call back. I'm not convinced that they have anyone working in their after hours emergency tech department. This is the 3rd major problem i've had since New Year's Eve. On each occasion I was locked out and they did not call back with a code to resolve the problem, until the next business day. On this occasion, the alarm went off around 9:00 PM on a Friday night, spontaneously. I had had the hand held devise in my home, powered down. I let my dog out and heard the alarm and also the radio! I've no idea why. I had to disconnect the vehicle's battery. This has happened before and the truck has also tried to start itself on one other recent occasion. When ever I have the opportunity to talk to a tech and explain what has happened I get absolutely no explanation why this is happening. I've also had to replace the battery, twice in less than 2 years. I am very frustrated with alcolock. I've now been waiting 4 hours to hear from a tech and have called their laughingly named Emergency Service Number twice. The people at this call centre are great but they can only refer your call to alcolock, who don't give a damn. The people who work their must be trained to be rude and incompetent and they must be told to wait hours to call back. I've also had difficulty getting a code so I can have repairs or service done on my truck. The garage has called during office hours only to not hear back until the next day or too late in the day to complete the work. Alcolock is the worst company I've ever had to deal with and they seem to know that they can do anything, with impunity.

This is the worst company I or anyone I know has used. The emergency hotline is useless if they even answer. They advise I can get their interlock calibrated anywhere in the USA, which is a lie. They don't have places to calibrate in the US, very few, so you're out of luck and locked out. Service recalls are often, an inconvenience. They charge $85.00 to extend the calibration date, but it's not your fault if there is no location to calibrate their junk. emergency helpline is useless and rude customer service.

Locked out for an hour at mechanic shop. Called to see if there was anything they could do, there wasn’t apparently. The woman on the phone started talking over me and told me it was doing what it was designed to do so I asked if I could file a complaint/talk to someone else and she said I could call back or send an email. So I called back to talk to someone else who seemed to already be aware of why I was calling because he hung up on me. Both customer service members seemed to agitate easily instead of trying to stay calm and helpful. I myself was already stressed before the call due to being locked out and instead of trying to give me hints to help my situation they just said there was nothing they could do.

Been to the office in Elizabeth City with my Son for last 9 months. Never have I seen the compassionate and caring customer service provided by Mr. Chris Edwards Every single time we visit it’s a positive experience and even uplifting! He is a true inspiration for those in this difficult situation. Beside’s his expertise of the product and installation- he always is polite and friendly and provides a promising word to his customers. You just don’t see this kind of service anymore and I’m fortunate ( and others as well!) to have Chris giving it- every single visit. Thanks for all you do to support my Son and others in a tough time in his/ her lives. You are a great man-Chris - God Bless. Mike D for Brandon Dennis

At least their devises work. The customer service is not the best but it’s better than other interlock companies such as LifeSafer. I’m going back to Alcolock. All of these devises have their quirks but I never had issues with Alcolock’s devise accepting a breath. Using the Lifesafer devise has been a nightmare. I live in a rural state and thank Alcolock for never leaving me stranded. I can’t say the same for Lifesafer.

I HATE alcolock they are such scam artist. They make you pay for codes when it’s there stupid machine that messes up at $80 a pop on top of the stupid monthly service that’s $100 . There machine never works and they always find reasons to make you have to pay extra fines so it will work I am so upset and I’m gonna see about getting a lawyer against these criminals don’t ever ever use these people everrrrrr 🤬🤬🤬🤬🤬🤬🤬