Alchemy Fine HomeReviews of alchemyfinehome.com

Thanks for the great planter.

Horrible customer service! I had to keep asking about my furniture and keep getting told end of the month and now not even getting responses. Don’t trust

Here are the facts: I ordered a $1400 chair from Alchemy Fine Home on March 20th, 2024. On the website in green lettering, it read, IN STOCK. I immediately received an order confirmation email. On March 28th (one week in), I kindly wrote their customer service to follow up and see how things were coming, as I had received no updates/notifications. Alchemy responded the same day- “Chris from the warehouse here with a quick email to say we’re prepping your order at the moment. (Nice choice by the way!).” Ok, sounds good, so I wait again. On April 4th (two weeks in now), I was sent an email from Alchemy saying- “When checking over your order one of the team found a small problem, so we’re just getting that resolved before we can package everything up and hand it over to the freight company.” Ok, I’m a little frustrated but I respect the attention to detail and I wait again. On April 10th (three weeks in now), I’ve heard nothing more so I email Alchemy Customer Service for an update. They email me back the same day- “We’re sorry for the confusion and any inconvenience this may have caused. The email that was sent to you about quality control check was sent in error. The supplier notified us that the chair is back ordered until late May.” I’m pretty upset at this point and respond with an email requesting a refund. The next day, April 11th, they send an email order cancellation- “This is a confirmation that your order has now been canceled. Please note that order refunds where applicable will take 7-10 business days to process back to the original form of payment.” Ok, so I wait 10 business days and no refund. I am writing this April 25th, the 10th business day, I emailed them again today and this is their response- “This is a confirmation that we have now processed your refund. The funds will appear in your bank/credit card statement 3-5 business days.” So now I wait again! Hoping once again that Alchemy doesn’t make up an excuse or dodge doing what’s right. Warning!! This business is as shady as they come! I just wish I had never ordered from them in the first place.

Don’t order any furniture from this company. I paid over $2,000 for a chair that I had wanted for quite a while. It’s been 5 months and the company still has yet to send the item to me. They charged me 5 months ago yet have not delivered in their end. I’ve contacted them numerous times since the get lack any communication to their customers on order status that’s been sitting for months. Each time it’s the same response - they just give me the excuse their still waiting for their manufacturer. I am appalled by this “luxury “ furniture company. The founder should really take a better look at their customer service.

Ordered from Alchemy Fine Home and they never shipped my order. Tried to contact customer service several times with no response. Finally, after three months of waiting, I posted a review on Trustpilot and only then did I get a reply from Alchemy Home. I didn’t appreciate their insistence that I wasn’t in their database and had to provide them with numerous screenshots to prove I did, indeed, have an order and that, yes, I had been trying to contact them. Companies often deny that reviewers are real customers to save face and I don’t appreciate such an underhanded tactic. To top off the whole experience, when they finally promised to refund my order, they simply didn't. The $400 owed to me hovered in my account as 'pending' until paypal finally canceled the refund all together due to inaction from Alchemy. So, one star. This company is a scam. Do not buy from them. Edit: They finally did send the money, but ensured that the cost of the transfer fell to me, the buyer, and not their company. So, no, I never did get a full refund, but I did get most of my money back. Dealing with this company has been a nightmare that's lasted nearly half a year. I will not be changing my review. They definitely deserve NO STARS for their shadiness, underhanded tactics and inability to do what every other reputable business is able to in one week or less. I should be grateful for the partial refund, I guess.

I order 3 items on separate occasions. I did not receive any of my orders. I understand that there maybe wait times and waited for over 3 months. The ETA was pushed twice and yet still nothing. Multiple emails and phone calls later I decided to cancel my orders. I understand that items ship from multiple vendors and that they may delay the item but after 3 months of waiting for small items not even furniture this is ridiculous. Shop elsewhere!!! Most websites have the same items and they ship much quicker.

Working with Vanessa was an absolute pleasure! Her expertise, personalized attention and dedication to helping me find the perfect furniture for my home made it a more graceful experience. Thank you for all your help!!

I love my new table tops!