CDawn
Customer service lacking and subscriptions difficult to manage.
It’s a good product but managing a subscription is a nightmare, deliberately shady and difficult IMO. They had a 55% off sale for Black Friday so I wanted to pause my subscription and order off of the sale. There’s no way to do that. Be aware that, if you sign up for a subscription, you are locked into a 3 month commitment. I’m fine with that as it was disclosed in advance, but I should be able to pause it. The entire subscription management page is giving an error code for a week now. Customer service took a full week to reply to me and it really wasn’t a resolution. Still can’t manage my subscription. I’m remembering that this is part of why I previously canceled. I like the product enough to have given it another try but, unless they make substantial and rapid changes to their website, I will have to find a different product. The aggravation from this is undoing any benefits from the supplement.
Response from AlcamielementsSep 24, 2026
CDawn, this one is embarrassing to read, because you did everything right — you knew the terms, you were fine with them, you just wanted to pause and buy the Black Friday offer. And the subscription page threw an error code for a week while support took another week to not resolve it. I'd like to apply that 55% discount to your account retroactively and get pause working for you. Email me at [email protected] and mention your Trustpilot review. You've given us a second try already; I'd like to earn it this time. — Carlos, Co-Founder, Alcami Elements




