Fernanda B.
I purchased a Gift card from Sephora on…
I purchased a Gift card from Sephora on January 29th at Albertson's location at 28090 S Western Ave. The person who received the gift card was told at Sephora that the gift card amount was zero. I am glad I attached a receipt with the gift card.I was so upset and at the same time embarrassed with the situation so I called Albertson's customer service and they gave me a number to call which after a week nobody contacted me. I called the number again and they said they lost the information I provided and they needed that again... So frustrating. Today I decided to go to Albertson's store and ask for the manager. The person just told me " that will be me " with a really bad attitude. I explained everything to her and she grabed a piece of paper and wrote down a phone number and handed to me. I told her that I already called them with no success.She did not even wait till I say something and turned her back talking something else with another employee. I reminded her that I was not done yet and she couldn't care less. I have been a loyal customer since 1999 and I had a really bad experience today. The manager name is Christine and she should be working with something else other than a manager.


