I went to Albertsons in Broussard Louisiana with my newborn baby I’m a first time mother had her with a c section.Me and her father was out shopping and we headed to checkout line.My baby started to cry so much as all baby do.We was trying to check out quick as we could.The cashier was so rude she started rolling her eyes because she was aggravated with my new born cry so unprofessional I wanted to slap her this white lady with glasses was so rude then she took deep breathes and started shaking her head!!!!
DC
Dissatisfied C.
Albertsons Companies stores...Consumer BEWARE!
I have been a Safeway FreshPass member since November 2021, which cost me $99/annually. YET, I continue to receive the LOWEST and most APPALLING standards of service.
April, 2022 - I discovered that the $5 monthly credit that I am entitled to, by being a FreshPass member, was NOT being credited to my account properly. It took NINE DAYS to resolve this matter, after I was forced to email the Director of Customer Service at Albertsons/Safeway and the EVP and Chief Operating Officer · Albertsons Companies.
July 22, 2022 - I placed an order for over $125 at approximately 7:30AM PST and was promised delivery between 5-9PM PST. At 3:08PM PST, I received an email from Safeway that my order had been shopped and was on time for the promised delivery time. By 8:55PM PST, I contacted Safeway's customer service to inquire as to WHERE WAS MY ORDER!!! After over ONE HOUR (on Chat as well as over the phone), NO ONE could explain to me 1) where my order was, 2) when I could expect my order or 3) how Safeway would satisfactorily resolve their failure to provide the service that they had been paid to provide.
Today is Sunday, July 24th and I was awoken with a notification from my credit card provider that the charge of $126.21 had been processed through my account for an order that I NEVER RECEIVED and had notified Safeway of that very fact!!! So, no problems with their payment/billing department taking consumers money, but HUGE problems with their employees getting out PAID FOR products to those consumers!!!!!
I encourage and URGE anyone who is having issue with Safeway and/or Albertsons to:
1) CONTACT:
VIVEK SANKARAN, CEO
SUSAN MORRIS, EVP and COO
2) Formally document complaints with regard to your experience(s) with either of these grocery stores over email, as your proof
Let's make Safeway/Albertsons DO BETTER by consumers, ESPECIALLY during this economically stressful time when people are struggling to survive! Who can afford to have their monies placed on hold while Safeway/Albertsons figure out how to EFFECTIVELY do business??!!!
JG
Joseph G.
ALBERTSONS IS VERY UNETHICAL AND HARSH
ALBERTSONS IS VERY UNETHICAL AND HARSH. Always very difficult obtaining rain checks for "frequently" out of stock items. Also, including even store director refusing to refund customer for "frequently" overcharged items nor to resolve complaints of bad service. To the point of stores making repeated physical threats against customer life and safety. Also, both stores and pharmacy typically are not friendly to disabled people. So sad situation for mistreated customers. Albertsons doesn't care at all about the customers.
RD
Richard D S.
What a nasty dirty store-Kalispell Montana
What a nasty dirty store! Don't shop here. The help is so incompetent that there is months outdated food on the shelves, molded produce, meat that stink like a trash dumpster, way too expensive ($4 each for rotten mushy avocados, just one example) and the self checkout is so far off on the prices and will not give the proper discount prices and the manager says "it's not our fault it's the machines fault". You simple minded buffoon, you are the incompetent idiot who can't figure out how to program the simple machine. Every store has these machines and only Albertsons are always so far off it amounts to several dollars overcharge every time and the same argument to get my refund that they refuse to give me back! I just walked out of that store for the last time even though it is the only grocery store within walking distance for me I will just have to drive to another store and waste gas.
KM
KATHRINE M.
I hate Albertsons pharmacy in…
I hate Albertsons pharmacy in weatherford texas. These people are so RUDE!!
Any new or transferred prescription your supposed to get a discount like a % off your groceries and they won’t give it to you and I have good RX and they won’t go by the price on it. Says it’s their price not Albertsons.
MG
Magdalena G.
I used to like this app
I used to like this app, but not that much anymore. I been traying to get in to see if finally I can get a good specials, but, to get in, I have to delete many things on my phone to upgrade this app, when I did the same 2 weeks ago, and the last time when I went to the store, I try to use my "2 rewards " I select something on the list for it, and when i checked the ticket, I'd paid for those things, and the rewards still there, then the app still giving me the advise that I've those there, of course,!! If the system didn't get it.
MG
Maria Gordon C.
Self Check Out Assistance Please !
4055 So. Durango Las Vegas, Nevada Albertson is where I do My grocery shopping all the time. My problem is people rarely use the express lane as well as the regular cart full of groceries lane. The reason for this is we are charged regular prices for the just for u sal items as well as the store sale items including those advertised in the paper with coupon. When asked, the cashier would say, it would take it out at the end but it didn’t so I have to make another trip to the store and go to the customer service and clarify the matter. Also, the customer said that I was making her wait on the self check out when there’s several self check out. I said, express lane is over where the cashier was but she too wanted to self check and scan her own. My point is, The store is making it too difficult for me to get my discounts even without h or he coupon,app on phone clipping&phonw number. The help gets so frustrated with me having to assist me everytime on the self check out when I had to beg them for their assistance everytime plus h plus on hers with no heirs as well. They don’t trust cashiers to do I because I hey don’t want to keep going back to customer service to stop straighten everything out, might as well do it in the process of self check out with assistance so everything is clear.
RL
Ron L.
Cheyenne Wyoming Pershing blvd 18…
Cheyenne Wyoming Pershing blvd 18 people in line one cashier. Self checkout( I hate to use) would not display my produce. I ask the person 5 feet away (watching me struggle) for help. She shrugged and walked off! Yes it was the self serve observer. When she returned I said,” if won’t help you may have to put these groceries back, I can’t get this to work”! She said no problem grabbed my cart, the items already bagged, voided the transaction and walked away with my groceries. I’ve been a customer for over 50 years! No more! Hope you don’t bankrupt Safeway like you did yourselves.