AlbertsonsReviews of albertsons.com

The app does not work digital coupons that are clipped don't work at register customer service is not helpful I would give a −10 if I could

I ordered from Albertson’s.com on 9/2/23, it was supposed to be delivered between 7:00 and 9:00. By 10:00 l called to check the status of my delivery. They apologize and stated they didn’t know what happened and would I be willing to wait until the next day for a delivery between 9:00 am - 11:00. I agreed, however when my groceries had not been delivered by 12:00 noon, I called to cancel my order. Prior to attempting to speak to someone about my missing order , I was placed in hold and the call was forwarded to a survey at least twice. In order to actually speak to someone that would not place me on hold, I choose to say I wanted a refund. They said I would be reimbursed within 7 business days. The refund showed up in my account as pending on 9/5, I contacted my bank and asked when it would be released and they stated up to 7 business days meaning, possibly by 9/12/23. Add, I was not refunded the correct amount. The amount refunded did not include taxes I was charged. I will never use Albertsons.com ever again, they are unprofessional, does not care about their customers . I will stick to Door Dash when shopping at Albertsons as I have done in the past, at least they will deliver in a timely manner.☹️

Pharmacy App awkward, medication list too large and cumbersome making it difficult to see all medications at a glance, I only have 4 prescriptions and can't see them all on one screen, that's ridiculous. They could be listed by line or smaller icons instead of large icons in a single column down the center of the screen, using only 1/4 of the screen. Online app needs constant refreshing before it lets you take the next action. Poorly executed update/new program. Not created by an actual user of the program but by someone want it all 'pretty' which makes it awkward and unfriendly. Terms used on buttons are confusing, as well. Poorly done Albertsons, Poorly done.

Company had rip me off by over charging and also manipulating your receipt this is how they do it your order receipt or confirmation will be different when it comes to the delivery receipt and the receipt they use to compare so all together is going to be three receipt the one that you initially ordered or have confirmed it's different from the one that they claim you ordered that one they will create one for you to compare with the final receipt for the item delivered if you want proof feel free to email me or ask

5/10/23 Just filled out the Albertson's Market website comment form. And, then they said their server was down. So Albertson's Market lost my feedback !

The Albertson's Pharmacy on Ryan St., Lake Charles, La. Is Awful!!! My Dr. submitted a Rx. to them on a Thursday & I called today(Sunday) & the girl said they would have to order it & it wouldn't come in until Tuesday. Mitchell Simon is the Worst pharmacist!!! He's Rude, Arrogant, Uncaring... I've been with Albertson's a long time but I'll be looking into changing to another one who appreciates my business!!!

Same old problem. The app for digital coupons is terrible. My guess is - covid hit and programmers retired, then all new programmers and now I can’t even clip a deal and it will never show up on “the list” to push a radial button to actually buy it. I am going back to Walmart and Costco. Get it together please.

I was overcharged plenty of times. Just tired to stand in customer service line and return things. They pretty bad with customer service and cheating people. I going to go to another store not Albertsons anymore.