AlaskaCruises.comReviews of alaskacruises.com

Response from AlaskaCruises.comJul 24, 2019

7/24/2019 Hello, Mr. Reisacher. Thank you for bringing this issue to our attention. Our Client Services Manager indicated that she called and spoke with you yesterday (7/23), confirmed that you'd received our email about a refund for the insurance, and extended an complimentary onboard credit offer to you. We appreciate your feedback and do hope we have the opportunity to serve you again. Sincerely, The AlaskaCruises.com Team

Response from AlaskaCruises.comApr 10, 2019

Hello Linda, thank you for bringing this issue to our attention. We've checked our phone records and show no inbound calls that were unanswered or went to voice mail from the phone number used on your booking. Were you attempting to contact AlaskaCruises.com, or Norwegian Cruise Line? I have alerted a Sales Manager about your concern, and I am happy to have your agent reach out to you if you wish. We do apologize for any inconvenience.

Response from AlaskaCruises.comDec 10, 2018

Thank you very much, Ms. Rubin. We sincerely appreciate your feedback and we apologize for the substandard service you received. Our management team will investigate and make sure the problem is corrected. Thanks again for your review. Sincerely, The iCruise Team

Response from AlaskaCruises.comMay 15, 2018

Thank you, Mr Hutchens, for taking the time to write a review. We certainly appreciate your feedback. When you reserved your cruise online, it featured a special rate offered by Princess in conjunction with a non-refundable deposit. A member of our management team reached out to you today and will continue to work with you to try to resolve any confusion. Thanks again for your review. Sincerely, The AlaskaCruises.com Team

Response from AlaskaCruises.comJan 24, 2018

Thank you, Mr. Medley, for taking the time to write a review. We are happy that everything went well with your cruise reservation. It appears from your positive comments that you may have inadvertently rated us a low star rating when you meant to rate higher. We are pleased to help you with your vacation, and have a great cruise! Sincerely, The AlaskaCruises.com Team

Response from AlaskaCruises.comNov 29, 2017

Thank you, Mr. McDonald, for taking the time to write a review. We appreciate your feedback, and we certainly understand your concern about the cruise line's non-refundable deposit. We are pleased that we were able to refund your deposit and that we were able to reach you yesterday to let you know. We look forward to helping you with future cruise reservations. Thanks again for your business. The iCruise Team