Alarm RelayReviews of alarmrelay.com

Unorganized, unprofessional and unethical business practice. Pointless security company! The owner of the building that I lease a space from had installed a very expensive security system from alarm relay. When I had Alarm Relay come out to re-start the system for my business to utilize, they were unable to do simple tasks like allow me to change the password on the alarm code. Something that is an obvious necessity when having a new business moving into a previously occupied space. The hardware was antiquated and constantly losing connection, which means I was getting phone calls multiple times a day for a non emergency. When the alarm did go off once I was asked if I wanted them to send someone out to check on the store, and THEN I could decide whether or not to call the police. Uh, so after about 45 minutes from the actual alarm sounding, the police would finally get the call? No thanks, I don't think anyone robbing a store would still be there after that long! Oh-and if I gave them my consent to call the police and it was not an real emergency, (i.e; my employee accidentally set it off) I would have to pay a fine! Save your money! Have your own security cameras and alarm installed and call the police at your discretion, it would be much cheaper, safer, and more effective in an actual emergency! Also, the alarm was constantly having issues, and also with the sensors, and no one in the tech department (same place they couldn't reset my password) could ever help resolve the issue over the phone. And they charge a minimum of $80 to go out to your place, even though it's their faulty equipment! We finally had to unplug our system because of the sensors going off every 3-5 minutes. Annoying to us and especially to our customers! And PLEASE read the fine print! I decided not to renew our contract after one year for obvious reasons, and about 4 months later I received a letter from a collections agency saying owe Alarm Relay $350 for this current year! I haven't used them since before my contract was up LAST year and they were not and are not currently providing security service for me now, but for some reason I'm expected to pay them? For what exactly?!! The equipment has been paid for, so It makes absolutely no sense whatsoever. It's extremely unethical and poor business management. Stay far away!

I keep getting emails from AlarmRelay, but I am not a customer and can not seem to unsubscribe.

The support lines are only open normal business hours west coast time. This is not very helpful for east coast customer. Additionally receiving error codes from a zone that no one could tell me where the zone was in the store. Though we did identify all zones when they took over the service.

Read the fine print. The monitoring service is non refundable and the equipment has a restocking fee. Save yourself a headache and shop elsewhere. The price of monitoring is really competitive now so shop around.

Never got the system to work, eventually just gave up.

Don't send me these stupid emails. The issue isn't most of the emails sent - it is begging for reviews. If the service was so great customers would post them organically.

I was a long time customer with 15 locations being monitored. The customer service and billing department have gone down hill. Poor monitoring no dispatch (two brake ins the police were not notified) Horrible horrible horrible Stay far away

The people representing Alarm Relay were very nice and informative by phone. The challenge is their model of service. If it had worked as advertised, it would have been a cost savings- but it ended up costing me much more. They only provide central services - so must interface with a local system provider over which they have no direct input. They weren't even able to recommend names of local contractors that would work on my pre-existing system. And once I had engaged a alarm system contractor it was extremely difficult to arrange for direct communication between him and the Alarm Relay technician to troubleshoot and test the system. It became apparent that Alarm Relay has a limited number and availability of technicians for this purpose - so it was very frustrating to coordinate communication. Ultimately I was informed by both the local technician and Alarm Relay that the system was operational, only to discover that was not the case when a false alarm set off the local smoke detectors but was never transmitted to the Alarm Relay central station. So nice idea....but in the end resulted in me spending much more money for something that didn't work smoothly and would be hard to maintain. I terminated my contract with Alarm Relay and went with a provider that coordinated their local technicians work with their central station.