Alarm.comReviews of alarm.com

Had for a year now. Takes minutes to answer the door camera. App sucks. Slow to connect. I have excellent internet.

I would give a negative zero if possible. The sales person in our area of Florida, Greg promised the world and gave us NOTHING.We paid $2,400.00 for three cameras that did not work correctly from the being..after calling and waiting over a week for him to show up..he showed ME what to do and left.Okay..lol great service. We had a problem one night and thank god I still had my blink up..it cought what was going on...not my 2400.00 system. Didn't call Greg, why would it matter..he doesn't help... but when the system went completely down, I did call..he said he went home and it showed on his computer my cameras went off???? no they didn't and he said well it shows it did.He got very to the fact, very argumentative, I had a meeting and could not get into the situation right then and said so.Next thing I know I answer a call from Alarm.com ..lol a 3 way call with Greg on the other end like a scorned child.Again..told the story..said i had to go and we got disconnected..next thing the emails start..no calls from the salesman... why not ..he basically took 2400.00 for nothing so hes happy...right??So we are left with a system that does not work. Next Alarm.com emails me directions and says the system isn't on line..after I told them we disconnected them and wanted to be reimbursed..something for what we got taken for. POOR CUSTOMER SERVICE..POOR PRODUCT..RUN do not walk away from this company and its sales people..we are totally dissatisfied

I have had a very bad experience with this service. The tech missed a door to put a sensor. The monitoring was not always responsive, as we triggered the alarm and no phone call came from the company. I felt the company also was unfriendly in regards to customer service, and did not inform me when the service was canceled or that I would be billed for an additional month.

Started out with good customer service. Then you just do not get any support. Days and weeks go by without hearing back from them. Had issues with not getting video notifications for a minimum of 2 minutes and was told that is normal. We was using Alarm.com USA Alarm said we needed stronger wifi so we bought a new router and that did not fix it. Just a lot of money out of pocket for something we did not need. Then was told our internet needed to be upgraded. So we did that to gig service. Still did the same thing. And again just more money out of our pocket. I can only say stay away from USA Alarm and Alarm.com they have some great features but it does no good if you have to wait a minimum of 2 minutes before you know that something set your cameras off. I have been back and forth for weeks on end with USA Alarm and Alarm.com to hear that is normal. Well it's not normal at all. We have cancelled service with USA Alarm and have another system and we get notifications within 10 seconds max that something has set our cameras off.

I had a Simon 3 alarm system that was failing me. I looked at Access Communications Coop and their Alarm.com smart home system. It was WORSE!. It gave me a false sense of security while thieves continued to pilfer my belongings and the cameras never caught anyone nor the sensors indicate any activity. I should have got a dog again. I should have known right from the start - when i had a camera pointed at the garage and another at the front drive. The one pointed at the garage kept failing so I switched them and the garage cam was still the one that failed. I have a motion activated picture cam in my garage pointed at the man door. I recently discovered that the panel display for this camera only shows archived pics from as far back as a year to a year and a half. Because there is no evidence of the breakins I am being ignored by Access as well as the Police. My advice - spend the money on dog food! At least if it is going to kiss the thieves it will wag its tail when it sees you. Otherwise it is hard to get the time of day from these folks when problems arise.

Terrible company and I don’t recommend signing a contract with them. My system itself needs serviced so I can use it and I can’t get the the company who installed it to come out, not can I get them to put me into contact with someone who will come out. I’ve called twice to both agencies and no one will respond. I can’t wait until this contract is over.

Las peores alarmas. Nunca sirven

Terrible! Equipment doesnt work at all. Raised rates in contract because they can. Didnt secure wires, electrical taped one wire three different places. SCAM SCAM SCAM Scum of the earth DO NOT BUY