Alarm.comReviews of alarm.com

Nightmare ! Horrible company nobody cares about customers ...The doorbell camera never works well , now stop working completely ... Any good technician wouldn’t work for them ... please don’t make the same mistake We made !

I wish I never signed up for this service. Had nothing but terrible RUDE service from their TECH support use less and JERKS treated me like a nobody and did not even assist me, just said they can not help and that it's the dealer that sold me the devices that I need to deal with, Both dealer at Laram.com passed me off to one another no one helping with the issue I can not view my camera and I have good internet signal and no known issue. It's the APP issue and no one wanting to help. I am going to be cancelling this service. I should have just gone with ADT they have better tech support and much nicer that these people. Now I have a camera I cant view real time keeps timing out and not getting connection.

My system has not worked properly since it was installed. I tried several times to get ahold of someone who can fix the issue with no result. The local affiliate is impossible to reach and when you do, won't provide any assistance. I am in a new home community and I will do everything possible to tell my neighbors or their horrible service and cheap equipment.

New doorbell cameras are terrible. I have a 4 node wifi 6 network and they don't stay connected. App works ok, service thru local company is borderline.

Awful service, we’ve had this panel since May they said due to Covid we had to do a self install. I use to install hard wired systems. Once all of the sensors were in we began having issues with the Zwave devices. Sometimes they would respond I’d try and reinterview them, the panel would freeze up and have to be rebooted. Cameras wouldn’t pair up without having to reset the panel, the Zwave, deleting and reinstalling devices. They’ll work for sometime and then fail off issues I’ve never had with other systems! Their support team and alarm.com keep telling me to delete, rediscover reinstall! It’s a security system it should be reliable!!!

This bad review actually started about 3 years ago I believe it was when I first signed up with this company, the first 3 days were great so I couldn't just get rid of it. The problem started after that 3 days when I could no longer cancel unless I wanted to be charged thousands of dollars just to end the contract. The product that I had the biggest problem with was the video doorbell, it never caught the mailman who was 5 ft from my house when he dropped off the mail. Furthermore I feel that this company should not be in business with the fact that they have that contract that forces you to stay with them and pay for a service that is in my opinion completely useless. I really hope you read this review and stay away from them go with a company that is a little bit more reputable.

Ok...I have tried to like everything about Alarm.com. Their equipment is horrible. Everything seems to fail. Things disconnect. After arming we get errors....zones bypassed, smokes that don't work, auxiliary panel disconnected. I have written to them for support and they do not answer. We were promised access control for our office system, and it appears that Alarm.com refuses to send the equipment to our local security company. This has been ongoing for 6 months. We just give up.

Worst customer service ever, I have tried to contact the person assigned to my contract several times and their supervisor, no reply, no answer for months, now they don't even answer my call. If had the chance to get out of the contract I definitely would,but like I said they won't even answer phone