Alarm.comReviews of alarm.com

We purchased this system in July 2019 and signed a 3 year contract, and it has performed decent over the years. It gets disconnected from time to time but that is acceptable, technology is not perfect. I am in the military and the sales person assured me if I were to relocate to a different state I can terminate my service with my military orders, that was a big lie. I have been out of that house for 7 months now and for 7 months I have tried to cancel my service with them. I have sent them my orders and all other required information multiple time to no avail. This is by far the worst security company I have ever had. I would stay far away from this company if I were you.

Hello Everyone, My wife and I purchased two T3000 thermostats approximately one year ago via Amazon. One of the T3000 thermostats stop working almost one month ago, and the other one stopped working last night. We called the seller, and the seller told us that their warranty had expired but that we could call alarm.com and file a claim under the manufactuer's warranty. I've called alarm.com several times to no avail. No one at alarm.com has been even able to tell me what kind of manufacturer's warranty is offered on the product. alarm.com's customer service is unquestionably bad. How is it that no one at the company knows anything at all about the warranty on the very products that the company manufactures?! It's simply unreal. The alarm.com representative searched for warranty information and told me to call Brinks (the servicer). I called Brinks, and the Brinks representative put me on hold while she called alarm.com. The Brinks representative said that the alarm.com representative said that he cannot speak with her because she is not the customer. So, we're caught in the middle of this incredible nightmare, having bought two obviously faulty thermostats, without the manufactuer taking any responsibility. We plan to continue to pursue this, and we will keep everyone posted. I suspect that, at most, we'll receive a boilerplate response from the company on this platform. But again, we do not plan to "let this go" and will continue to pursue it.

Alarm.com and vendors never tell you if you stop monthly expensive subscription your cameras are useless. WOW Alarm.com are crooks. Thousands of dollars and we are left with useless cameras. Dishonest company and dishonest vendors. Stay away from alarm.com!

We had a RING doorbell camera for years before I thought I would “upgrade” to an actual security system. Don’t even waste your time with this system. Ring outperforms our current doorbell cam that I am paying way more for. I have our camera on the highest sensitivity & it doesn’t even notify me when people are AT MY DOOR, let alone on my porch dropping off packages. The camera is always disconnected from WiFi & you need to troubleshoot it to reconnect it. Our rep was nice but obviously once he got his deal I can’t get ahold of him & if I do he doesn’t follow through. His whole pitch was “we just want to get our sign in your front yard & replace the old security sign” but I have yet to even receive the new sign.

This company is awful i felt safer with my Ring doorbell the doorbell never works by the time it is able to pull up the person is gone. The people who installed our door sensors did a horrible job the sensor fell off 2 days later. I called to complain and the rep hung up in my face. I’ve been so frustrated it has caused me to cry honestly biggest mistake.

When we first moved to our neighborhood we had a door-to-door salesman come up and sell us the alarm.com package of the doorbell from a company called unlimited protection here in Virginia. We got an outdoor camera for the backside of the house and of course the alarm system, and doorbell the installation and the salesman were kind and it was a simple process. They walked us through the process and got us in a three-year contract of $60 a month. We were very excited to have an alarm system in our area and excited to feel a bit safer. Unfortunately since we have had it installed it has gone out and disconnected from our Wi-Fi multiple times. When we try to view the actual cameras it doesn’t show up it’s a blank screen, more times and we would like to admit. I would say our cameras work about 50% of the time in the other 50% they are disconnected, or not recording. In the neighborhood we live in it’s important that we have a working camera and we were excited to be able to feel a little bit safer with the camera package unfortunately alarm.com‘s camera is not some thing I will ever pay for again. I would avoid getting into a contract with them we will be getting out as soon as our three years are up and I would stick to finding your own security system with your own cameras. On top of that the actual camera footage is shoddy at best. My husband and I have had the cops come to our door at least 2 to 3 times asking if our camera had caught a situation on the camera. For instants some drunken disorderly person decided that it was a good idea to run into my husbands parked car in the driveway where the doorbell is situated to look at and record, when the cops came they asked if we had any footage of the actual event happening and alarm.com‘s cameras did not pick up anything at all. This is the reason why we have cameras, and they aren’t doing what they are supposed to be doing which is recording issues that happen on our property from other people. We do not feel safe unfortunately with these cameras. With that in mind our alarm has gone off for our smoke detector multiple times because we have taken out salmon or opted up our over and they are very prompt to call us and make sure that we are OK. So that was nice. On the other hand we have had two false alarms that Have got off, and we still don’t know why or what triggered it. Nothing was broken there was no loud crash there was no issue outside to cause the alarm to go off, but the alarm went off. In those instances they were also very prompt to call us to make sure that we are OK and ask if we wanted the cops called. Altogether this alarm system is extremely disappointing for people that are just trying to feel safe in their own home and at the end of this will be putting about 3000 of her own money into it, and it still has not protected us, caught footage that we needed, or works half of the time.

Here we go AGAIN. If my last review was read, an appointment was set up for Jun 14th 2021. Technician called at or about 1200 with a 30 min arrival time. When I asked if I would have to pay for the panel to be replaced, technician stated no because he was only scheduled to replace the panel battery and panel that was mailed to me. Had to inform the technician there was no battery NOR panel mailed. Technician stated he would call the “head” office. Called me back and wouldn’t you know, have to reschedule AGAIN. AM SO DONE WITH THIS SHADY COMPANY!!!

I am unsure as to why, with all the money I have spent, I can NEVER get a live view to my backyard - only ever loads to 70%. Always says that the camera is disconnected, but it WILL give me a clip, so that is not true. Having read all of these reviews, I can tell you that the minute I can get out of my contract, I am out of here. In addition, the ring doorbell extension has never worked....do yourselves a favor, people