Alarm.comReviews of alarm.com

We have been a customer of Alarm.com since 2007 for good reason. The system has worked brilliantly for us over the years. Alarm.com have always been on top of any issue, helping us upgrade and to resolve any problem with the system which have been minimal. Even informing us of an issue we were unaware of via phone call. One of the longest vendor relationships we have had with our home for good reason. Love the fact you can have externally monitored or self monitored system. The self monitored is a much better option for us than any monitored system as we can have alerts sent to the family. If we do not respond, the system can be configured to notify our neighbors who we have asked to check in on the house from afar and contact authorities if necessary. We had the option to pay for setup or self setup as well. Self setup was pretty easy and they are constantly improving the sensors and options. The app and website are very robust with so many configuration, automation and notification options. Ultimately, while the quality of the system is excellent, the most important fact for our longevity has been the superb customer service over the years and why Alarm.com is our longest vendor relationship that is not a monopolized utility.

I've been with Alarm.com for many years. Started with the old Concord panel. You have always been there for me in advising on new products, helping with install, setting up the system, and parts support. Customer service is always courteous and professional AND most of all technically proficient! Love you guys!!

I have been an alarm.com customer for many years. As a "direct" customer, I designed and installed my home system. It not only provides security, but also allows me to control HVAC, lights, fire and flood protection. With the help of ADC, I've increased the capabilities of my system over time. To accomplish and maintain my system, I have had to rely on Alarm.com products and their customer support. The products are state of the art, and their support is pretty close to perfect. They have sent me instructions when I've needed them, and have spent hours on the phone with me, diagnosing special problems. I truly appreciate them greatly - it's like they are part of my family.

We have been customers of Alarm.com since the 1980’s. The technology and customer service provided have been cutting edge all through the years. We moved our residence to a new state and took the security system with us. I would recommend Alarm.com wholeheartedly to anyone.

I'm always happy using support from Alarm.com. They're helpful and willing to work with me until the problem is fixed.

I have been with Alarm.com for over 20 years now I believe. I can say that they simply have the best customer support team in the industry. They actually listen to you, work with you and do ewverything in their power to find a solution or make it right. I rarely write reviews but felt this one was important.

Alarm.com treats us "direct" customers well when we have problems with our service.

This is not so much a review as it is a statement, a long one. Full disclosure, I am an Alarm.com Dealer and sell their services to any of my clients looking for services they provide. From what I am reading, it is painfully obvious that people are conflating Alarm.com with their actuall Alarm company. Let me explain as simply as I can. ABC Alarm Corp. installs Alarm systems and uses a central station to monitor the alarm systems they install for clients. Now Alarm.com is a 3rd party or you could say a 4th if your counting. Alarm.com provides interactive services that a client can add to their Alarm system, such as an app that enables clients to remotely arm and disarm the very Alarm system they bought from ABC Alarm Corp. Connecting your alarm system with Alarm.com in addition to a central station gives the client tons of remote services like remote arming, remote locks and tons more no need to list as you can look up for yourself and it's irrelevant to my comment. Alarm.com is not your Alarm Company, just as much as it is not your Central Station. If you have an issue with the equipment that an alarm company installed and the service or lack of service that company provides after you paid them, your complaint or blame should be placed on them not the 3rd and 4th parties who only get signals from the equipment your Alarm company installed and programmed. In short, write your negative reviews at the website of the actual company who you paid to install your alarm, ABC Alarm Corp. not the company who can't control the service you get from The Alarm Company you hired.