Alarm.comReviews of alarm.com

Response from Alarm.comFeb 11, 2022

Hello George, We are sorry to hear about your difficult experience getting support with your security provider for your video cameras and understand how frustrating that can be. We would love to assist you in this matter and get in contact with your provider. We reached out to your security provider, offering our support to them and making them aware of the difficulties you experienced, with the goal that they will provide you with the direct help you need. A member of their team will be reaching out to you for support. We hope this has helped improve the situation. Please let us know if there's a way for us to help any further as a liaison for you with your service provider. If so, you can reach out to us at [email protected].

Response from Alarm.comNov 29, 2021

Hello DTM MCM, We are sorry to hear about your difficult experience getting support with your security provider for your doorbell camera and understand how frustrating that can be. We would love to assist you in this matter and get in contact with your provider. We reached out through Trustpilot to ask for your contact information so we can locate your provider and schedule support to them and for you, we haven't heard back so we wanted to reach out here. Please contact us at [email protected] with any account information you have such as the email, phone, or name on the account and we'd be happy to get you in contact with your provider.

Response from Alarm.comNov 22, 2021

Hello Ed, We are sorry to hear your customer service expectations were not met with your service provider and understand how frustrating that can be. We would like to assist you in this matter and get in contact with your provider. We reached out through Trustpilot to ask for your contact information so we can locate your provider, and we haven't heard back so we wanted to reach out here.   Please contact us at [email protected] with any account information you have such as the email, phone, or name on the account and we'd be happy to discuss what you are seeking to do with the system and facilitate a conversation with you and your service provider.

Response from Alarm.comNov 19, 2021

Hello Scott, We are sorry to hear you have not heard back from your security provider regarding your support ticket for your security system and understand how frustrating that can be. We have reached out to your provider, offering our support to them and making them aware your concerns, with the goal that they will provide you with the direct help you need. We left you a message through the phone number you provided to gather more information on what you have been experiencing with the website interface. Any additional specifics can help us improve your experiences in the future. Please contact us at [email protected] with any additional information and let us know if there's a way for us to help any further as a liaison for you with your service provider.

Response from Alarm.comOct 28, 2021

Hello R W, We are sorry to hear about your difficult experience canceling your account with your security provider and the continuance of notifications. We would like to assist you in this matter and get in contact with your provider. We reached out through Trustpilot to ask for your contact information so we can locate your provider and get in touch with both of you. We haven't heard back so we wanted to reach out here. Please contact us at [email protected] with any account information you have such as the email, phone, or name on the account and we’ll get you in contact with your provider.

Response from Alarm.comOct 4, 2021

Hello JR, We are sorry to hear about your difficult experience getting support with your security provider for your cameras and understand how frustrating that can be. We would like to assist you in this matter and get in contact with your provider. We reached out through Trustpilot to ask for your contact information so we can locate your provider and get in touch with both of you. We haven't heard back so we wanted to reach out here. Please contact us at [email protected] with any account information you have such as the email, phone, or name on the account and we’ll get you in contact with your provider.

Response from Alarm.comSep 23, 2021

Hello Matt,   We are sorry to hear your customer service expectations were not met with your service provider. We work with a number of service providers and each of them determines the subscription fee that matches the services that they provide. These services can include, monitoring, installation, and subsidized devices, among other services.   We reached out through Trustpilot to ask for your contact information so we can locate your provider, and we haven't heard back so we wanted to reach out here.   Please contact us at [email protected] with any account information you have such as the email, phone, or name on the account and we'd be happy to discuss what you are seeking to do with the system and facilitate a conversation with you and your service provider.

Response from Alarm.comOct 12, 2021

Hello Dave, We can imagine the inconvenience and frustration of not having your doorbell camera respond quickly or at all. We would like to assist you and your provider to make sure you get the best out of your doorbell camera. We have reached out to your provider, offering our support to them and making them aware of the difficulties you experienced, with the goal that they will provide you with the direct help you need. We hope this has helped improve the situation. Please let us know if there's a way for us to help any further as a liaison for you with your service provider. If so, you can reach out to us at [email protected].