Alarm.com is the leading platform for the intelligently connected property. Millions of people depend on Alarm.com's technology to monitor and control their property from anywhere. Our security, video monitoring, intelligent automation and energy management solutions are available through our network of thousands of professional service providers in North America and around the globe.For more information, please visit www.alarm.com.
Alarm.com (alarm.com) has 165 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Website
alarm.com
Category
House Sitting & Security
Location
Tysons, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company pisses me off soon much. The cameras literally dont work, I have about 7 cameras and 2/7 work. The others load for 3 minutes then either say "timed out" or "there was a problem connecting". Now it would be common sense to think its a connection issue, but it isnt, the company sent a dude to fix it well over 10 times. Not only that, theyre trying to charge us when their cameras arent working?? We even bought internet boosters and placed them around the cameras. I also have never had a connection issue and have 900mb internet so
Response from Alarm.comAug 28, 2025
Hello Jeremy,
We appreciate you bringing this to our attention. What you’ve described certainly doesn’t reflect our standards. While your service provider manages your system directly, we’d be happy to help facilitate a resolution. Please reach out to us at [email protected] with your account details so we can assist further. We were not able to locate your account with the information we see here (your first name only), so we will need more details to be able to assist.
Warm Regards,
The Alarm.com Team
MK
Mary K.
Have them through HTC cameras only last…
Have them through HTC cameras only last for a year if you are lucky. The 35$ camera I bought 3 years ago off of amazon are working great. But got 2 of these through HTC, whom also monitors cameras and they will not replace even though I pay them monthly for the cameras.
Response from Alarm.comJun 16, 2025
Hello Mary,
Thank you for reaching out. We’d really like to look into this, but we haven’t been able to find your account based on the name you provided. We tried to contact you through Trustpilot, but we did not receive a response. Please reach out to us directly at [email protected] with your account information so we can take a closer look. We’re here to help however we can!
Warm Regards,
The Alarm.com Team
CE
Cesar ..
Poor costumer service and I keep having…
Poor costumer service and I keep having issues !!!!
Response from Alarm.comJun 9, 2025
Hello Cesar,
Thank you for sharing this with us. It sounds like there’s some frustration with the service you’ve received from your service provider, and we’d really like to help facilitate a resolution. We tried to contact you through Trustpilot, but we did not receive a response. If you send your account info to [email protected], we’ll do our best to connect you with your provider and get things on track.
Thank you,
The Alarm.com Team
MK
Mihailo K.
Total crap
Total crap
They give you 3,000 uploaded videos limit and wind blowing a palm tree records 300 videos in 3 days, so you’re out in 2-3 weeks from your allowance, then they want you to buy more. Would not recommend
Response from Alarm.comMay 7, 2025
Hello Mike,
Thank you for sharing your feedback. This is Erin, and it was a pleasure speaking with you!
We understand how frustrating it can be when camera analytics don’t perform as expected. Your insights are valuable, and I’ll be sure to pass them along to the appropriate team for review.
I’m glad to hear that you were able to work with your service provider to adjust your camera configuration. Based on the updates, it seems your clips are now being recorded at a more manageable pace, which should improve your experience moving forward.
If there’s anything else we can do to assist, please don’t hesitate to reach out to us at [email protected]. We’re always here to help.
Best regards,
Erin and The Alarm.com Team
AR
Andree R.
Buyer Beware, owner not straightforward
I received a phone call from one "Arthur" representing Smart Home Security. He told me this was an excellent system and I could access my system even when I was away anywhere in the continental USA. Come to find out, I cannot even access my system from 4 miles away. Furthermore, my contract was NOT smart Home Security, but Dealer-Ally Premier Home Security. Wait for the punch line: The company is really called Alarm.com and then I must pay $19.99 to Dynamark for the monitoring service. The owner is Lauren Pitman. She phoned me to tell me that Pinnacle Finance would be handling this contract and 1. To say everything was up and running (assured me that the "tiny glitch" would be fixed the next day) 2. Do not offer to pay more than the minimum loan amount. I have good credit because I pay off loans faster than planned. Pinnacle Finance found this to be foolish; I pay more than minimum.
NOT ANYWHERE in the contract does it state I have to pay an additional $19.99 to yet another company called Dynamark who do the actual monitoring. Lauren Pitman has refused to answer anymore questions regarding this system. Her comment was 'It's working". Yes on her end, but I am not paying to have it shown working in Tennessee; I need it to work in Florida. I will honor the loan contract as Pinnacle Finance has done nothing wrong, but if you wish to get hooked like a fish, call Dealer-Ally Premiere Security.......... oh wait, doesn't exist. So, I was interested in Smart Home Security but am tangled up with Dealer-Ally Security and the real company is "alarm.com. This widow, 78 years of age has been duped!
I got my service cut off because I didn't pay the $19.99. I still have no paperwork stating I had to pay $19.99 per month PLUS pay off the loan of $4,000.
I have been asked to add more details, but I can only state there is Oscar, Arthur, Lauren (owner) and I still have no documentation that I have to pay $19.99 but Lauren will cut offmy security system if I don't.
Response from Alarm.comApr 15, 2025
Hello Andree,
Thank you for sharing your concerns with us. We're truly sorry to hear about your experience with your security service provider, the company responsible for installing and maintaining your system. While this company operates separately from Alarm.com, we understand they may use Alarm.com products or services to help deliver your security solutions.
Although Alarm.com does not have a direct contract with you, we are committed to helping connect you with your security company to address the issues you've encountered. We recently tried reaching out to you by phone, but unfortunately, we missed you.
Please don’t hesitate to contact us at [email protected]. We’re here to help and will do our best to work toward a resolution that meets your needs.
Thank you for giving us the opportunity to assist you.
Warm regards,
The Alarm.com Team
DA
Damian A.
NO SUPPORT!
NO SUPPORT! Call the number 877-389-4033. One ring then nothing. Call again, One ring then nothing. thinking I got the number wrong I call again. One ring 3 second pause then a recording. If you want to be a dealer press 1 if your a customer or dealer press 2, billing 3. I press 2. if your a customer needing tech suupport press 1. service provider needing tech press 2. I press 2... sorry we can't help you line goes dead. I try again, if your a customer needing tech support press 1, I press one... please contact your service provider.. oh boy.. I call back give it another go. nope. line goes dead. I get the idea that a sales rep might be interested.. trunk slammers are always chasing a buck. but basically the same result. enter my zip code, straight to voicemail. "Truck Slammer" for those who don't know is an industry term for a company that sells a product with promises of the best of the best and the best service and support and once they install it they pack up slam the trunk and you never see nor hear from them again. buyer beware
Response from Alarm.comApr 1, 2025
Hello Damian,
Thank you for reporting your recent difficulties with our phone system. We want to make sure you receive the support you need. Please send us an email at [email protected] with details about your support request and any account information you have such as the email, phone, and name on the account and we will reply as soon as possible.
Best,
The Alarm.com Team
LH
lance H.
Customer service sucks
Customer service sucks. No service after sale in less of course you want to pay them a couple hundred dollars. Worthless. Lyers. Cons.
Response from Alarm.comFeb 6, 2025
Hello Lance,
We are so sorry to hear of the experience you had with your service provider (the company who installed and services your system). We know how important your home security system is and understand it would be frustrating to not receive further service after the initial install.
In order for us to further assist you, please contact us at [email protected] with any account information you have such as the email, phone, and name on the account. This will help us locate your provider and help work towards a resolution for the issues you've experienced.
Best,
The Alarm.com Team
ST
sebashtin T.
Delay in everything you try to do.
Delay in everything you try to do.
We have had customer service on the line multiple times.
Once are subscription is up we will be switching.
Response from Alarm.comJan 22, 2025
Hello,
We know how important your home security system is and understand you are making attempts with your service provider to resolve issues you are experiencing. We are sorry this is happening.
In order for us to further assist you, please contact us at [email protected] with any account information you have such as the email, phone, and name on the account. This will help us locate your provider and help work towards a resolution for the issues you've experienced.
Best,
The Alarm.com Team
