Alarm.comReviews of alarm.com

Speaking with a real person made all the difference! Kaitlin was professional, patient, kind, and knew what she was talking about. Her information and directions were clear, repeated when needed, and correct. Kaitlin was able to solve my problem quickly and effectively.

Pleasant, knowledgeable, persistent=erin

I wanted to start by clearing up that alarm.com is not a monitoring company. They provide a platform for 3rd party dealers to offer security solutions. In my case, I'm using Surety Home for my monitoring. I purchased the Alarm.com Honeywell SEM (Security Enhancement Module) which made it easy to integrate my existing Honeywell Vista 20P into the alarm.com platform and have it monitored and supported by Surety. I switched over from Brinks security which used Resideo Total Connect for cellular monitoring. It felt like Brinks wasn't fully integrated as Brinks was unable to tell me which zone set off an alarm even though it shows up in Total Connect. With alarm.com, everything syncs up and feels like a unified experience. Also, there's less latency with interacting with my panel through the app. For example, remotely arming/disarming is much quicker through alarm.com than it was with TotalConnect. The one thing that I do miss that TotalConnect has and alarm.com does not is the ability to emulate a keypad on the mobile app. In TotalConnect, I could see a virtual security panel that showed the status as well as the numeric keys. I have not tried any of the other features such as video cameras as I already have cameras so I can't comment on that. However, with the cellular security monitoring, I have been happy with my experience.

TY is amazing! I am so grateful for the time, patience and exceptional customer service. She taught me how to navigate for setting online and app. I also appreciate her thoroughness at explaining everything I did not understand.

The customer service representative was phenomenal, so friendly and knew exactly what to trouble shoot to help me resolve my issues

Erin went above and beyond. Thank you!

They took care of the problem, very professional, nice, and understood what I needed and took immediate action.

We use the Alarm.com app daily as we're constantly in and out of our building on Fulton Industrial. The system makes it easy to monitor and control access remotely, which is a huge help for our team. Real-time alerts, smooth automation, and reliable performance make the experience solid. Alarm.com is doing a great job keeping security simple, smart, and efficient.