Alarm.comReviews of alarm.com

From an alarm point the company is good. Their financial side is another issue. I got a camera system I put $215 down and $60 a month for 3 years for 2 cameras and a DVR. the camera quality is poor no zoom and very hard to pair the dvr to the internet, so I had to call tech support out a few times at 45 a pop. So I decided to cancel the camera part of my package. After 5 months, 2 new agreements and phone calls trying to get it corrected they are still debiting our bank account for the cameras. Also beware if you add something to your package they start you over on a 3 year term.

Been with Them for five years and still I do not have stickers for the windows or sign for the yard. Their service is horrible. The thermostat they installed for the AC unit ran the AC unit all the time it ended up costing me $7800 for a new AC unit.

Good web page. Good technology. Good equipment. Horrible service. Every time I have a problem, the local affiliate says to call Alarm.com for help. I call Alarm.com for help and they say it's something that should be handled by the local affiliate. It's just one of those things where the attention is wonderful when they are trying to sell you a new system. Wow, when we had questions and issues during the sale and installation, everyone was johnny on the spot to make sure our needs were met. Then you might as well move to another planet because that's how easy it is to get help. Never-ending runaround on every little thing........... I'm seriously considering investing in phone recorders just to make it easier to deal with these people who never seem to remember what they promised in the last conversation.