AlabamapowerReviews of alabamapower.com

Alabama Power charges far too much for the level of service they provide. The rates keep going up, but the service quality does not improve. Power outages happen at random, and when the power goes out, repair times take forever. It feels like customers are paying premium prices for unreliable service and slow response times. The two-year rate lock is ridiculous, especially when customers are already being overcharged. Locking people in while providing poor service and frequent outages is unfair. Overall, this company is overpriced, unreliable, and frustrating to deal with. Just posted another record profit. Politicians pockets are overflowing with joy!

Absolute worst company in the world .had power shut off and 4 months later theyare still sending bills. My current residence the power is constantly going off because they don't maintain they're lines .I would like to give them a negative 5stars

I have a complaint against Alabama Power. I went to the Pelham location and spoke with a supervisor/specialist named Phyllis and she refused to let me get power turned on at a location that someone else had and left a bill behind. She told me that I was affiliated with the person and the bill had to be paid in order for me to get the power turned on, even though the name was in that tenant‘s name/her husband‘s name she still refused to allow me to have power turned on at the residence in another county. She told me that there was no one else at the office at that time that I can speak with that I cannot get information on anyone over her that she could pass my number along, and I would have to wait for them to contact me and let me know what’s the next move how is this fair to me that you wanna hold me accountable for someone else’s account and on top of that that person put my name because I didn’t know the person put my name on the bill as someone to contact and she turned around and use it saying that because they were because I knew that person in that person put my name on their own there as a contact that now I can I cannot have the power because I knew the person that lived there so how am I responsible for someone else’s bill? How are you holding me accountable for someone else’s bill? I never lived at that address. The address that I live it. I’ve been here for over 20 years so I have never had any anything established in the place where this person resides so how can I be held accountable and I told her how could she go online and add my name and me not sign papers or Alabama Power not contact me because when I had my account established, I had to bring drivers license and all other documents to say who I was in order to have my lights turned on so how was it was so easy for her to add me Onto her account and not be questioning about it is that not identity theft is that not fraud? I don’t know Miss Phyllis make it make sense to me. again this is for Phyllis at the Pelham office supervisor/specialist.

Alabama Power is a total scam. What they are doing is illegal and every one knows what they are doing but they continue to do it anyways!

This is what their bio says! "combination of competitive prices" If I could swear I would but this is far from the truth. This is a company is a monopoly and hurting American's every single day. It is disheartening what they do to homeowners, renters and the people of Alabama. I am sure they are lining the politicians pockets to be able to continue to operate as a MONOPOLY!! Way to hurt people!

I’m without power almost as much as I’m with power, my service has been terrible … a month or so ago I was without power for 10 hours !!! Lost food and all my neighbors had their power back for hours but mine was off for 10 hours!!! Bills go up but service is a zero!!!

Worst power company have ever been with.. Power goes out even if it’s not even storming and best believe it will be the same areas every time I just don’t get it. Don’t talk about restoration, wow‼️ They will give you a certain estimated time for the power to be restored but guess what, It’s never an accurate time they will have you in the cold, heat and dark for many extended hrs.. just sad I wished I could of given 0 stars

I dread that I will have to use this power company since moving to Prattville. I have been with Dixie Electric for almost six years and never had an issue with cost of bills or power outages. Alabama Power is one of the worst companies ever!!!!