Carolyn
This was a disaster -- UPDATE :-)
UPDATE -- I'd like to commend AKCRx for their follow up to my problem. I received a personal phone call from someone at "corporate" who apologize for my experience. They reviewed the file and admitted there was a serious disconnect between them and my vet where the faxed approved script was not electronically going into my file so the prescription could be processed. The young lady said they are looking into the matter to determine what the problem was so that it can be fixed. I'm expecting an auto-refill in August. We'll see how this goes. This was a disaster. My vet faxed and e-mailed their prescription approval 4 times, and yet AKCRx requested approval a FIFTH time via e-mail. It wasn't until my Vet's office called and had a phone conversation with AKCRx (following their having complied with AKCRx repeated requests) that my approved prescription moved forward and was filled.
Response from AKCRxJul 25, 2024
Thanks for sharing your feedback! We're always striving to improve.



