itsjust M.
Lost my trust from step one
Their ad from registering my new puppy was VERY misleading. "Free trial" isn't free because you have to utilize autoship. That info was buried at the very end of the finest print. In fact, checkout never even gave me a place to enter a coupon code. Customer support was great when I called. Prices were comparable. But I will not trust a company who uses misleading advertisement to provide a service for me. Starting out on the wrong foot! Thanks but no thanks.
Response from AKCRxMar 26, 2025
We want to extend our sincere gratitude for taking the time to share your experience with us. Your insights are invaluable to us as we continuously strive to improve our services and ensure a positive experience for all our customers. To clarify the terms, this program is designed to help ensure that your pet stays on track with their treatment and that you receive a consistent, timely supply of their medication.